The UPS Store

AJ was awesome. She helped me so much.
Mar 6th, 2024

Always nice. Perfect service every time.
Feb 29th, 2024

Amazing experience with this store! Another store in Indiana messed up my order, so when I called this store, they made sure my printing needs were completely met. Laney was so kind and helpful throughout the whole process! Thank you for a hassle free print job!
Feb 11th, 2024

This a review about this store's implementation of procedure and policy, not of their general customer service. In fact, every time I've gone there I've had great customer service and friendly interaction with the employees. My rating is based on 1) lack of a basic supply and 2) lack of a satisfactory answer, both of which have immediate bearing on where I will go to fulfill the specific need of the moment. This afternoon I was out of stamps so I googled if the UPS Store sold stamps which they do according to the search. I then rode my bike to the Old Farm location of the UPS Store on Mattis and Kirby, but when I went in to buy one I was told they did not have any more. I then inquired when they were going to replenish (if they had a new supply the next day, I could plan to ride back and buy a stamp so I could mail my envelope). The person I spoke to asked another person there and they had no idea when they would get more stamps. Therefore, I cannot rely on this UPS Store for buying a basic item such as a stamp and will instead have to plan on getting the stamp the next time I head out by car. I realize that this sounds rather trivial however this was a situational need and one should take this in consideration regarding this UPS Store's actual everyday performance (which is likely good overall)...again this is more a critique on the failure of this location to meet this specific need of offering stamps to occasional UPS customers. Just to reiterate, the employee I spoke with was courteous and friendly. I am directing this review at the branch management so that they have an opportunity to review and improve their process for supply renewal in a way that anticipates customer need. I hope to post a much more positive review on all aspects of this business the next time that I visit this location.
Apr 3rd, 2024

This store's manager today refused to honor my pre-paid copy cards that I purchased at this store years ago with NO EXPIRATION DATE. The manager said that she was the manager, there was new store ownership, and that the owner would not accept pre-paid copy cards. No refund was offered. I am not sure what happened to the money I paid for the cards but I purchased them with the expectation that the store would honor them in the future. This store has changed ownership and management many times in the thirty-something years I have been going there and this manager has undone any goodwill built up over the years. I will be taking the matter up with the company's leadership at their San Diego global headquarters and with the Better Business Bureau. Given my experience, and the other horrible reviews besides mine, I would advise avoiding doing business with this store.
Mar 1st, 2024