The Royal Sonesta Chicago River North

I reserved with Sonesta through Expedia. We arrived late and Sonesta had cancelled our reservation. They assured us Expedia would reimburse us and they charged our credit card. But now Expedia will not reimburse us nor will Sonesta cancel their charges. So we have paid twice for one room. I'm not sure what to advise you but our experience was frustrating and expensive.
Apr 8th, 2024

I was here for four nights while in Chicago for the Epic Cons event and couldnt be happier with picking this hotel. Beautiful rooms, staff was very nice, and if you dont have a vehicle when traveling, this hotel is walking distance from a ton of food options and attractions. Ill definitely stay here again while in Chicago.
Apr 3rd, 2024

Everyone who works there is very friendly and attenitive room service was superb its within walking distance to everything will be returning.
Mar 30th, 2024

Being from Chicago, I have never booked an overnighter in River North. For my 50th birthday, it was time to book that trip with my sister and daughter to celebrate. We stayed during a very busy St Patrick's weekend. There was a minimal wait to check in and the process was quick. Splurging, we reserved a suite on the 9th floor. When we exited the elevator a maintenance man and a cleaning lady were talking about the heater that was not working in what we would understand to be our room. It was cold in our room, initially we thought nothing of it as we wanted to sit for a few moments before grabbing a drinkie downstairs and heading out. I put the heat up believing that it would be warm in the suite when we got back. Perhaps the issue was fixed? Apparently not. After grabbing a drink, eating and taking a quick swim in a very tepid pool with an amaz view - we were freezing. But, we were off again to partake in bad singing. When we finally settled in for the evening, it was super cold in the room. We called downstairs who brought up a few extra blankies about a half hour after the call. We were told to let the desk know in the morning so that they could provide a credit towards the room. That credit? about $40 off - including the $10 credit that came with the room. This was an almost $900 a night room that staff knew that the heat was not working. Neither was the drainage on the whirlpool. There were hairs in the whirlpool that I had to clean prior to using. For a suite that hosted up to 6 guests, we were left 3 big towels. The sliding door for the bathroom was off track and difficult to close. Morning coffee was not even tolerable - but disgusting, burnt and empty in one of the canisters. Being a local, I understand that nothing is perfect, yet for the amount of cash spent, I expect to have an excellent experience. My daughter has stayed at various airbnbs and hotels around the city and said that there are cheaper and better values. I do not recommend the splurge on a suite. Not worth the crazy money for one evening when you do not have a basic amenity - heat.
Mar 25th, 2024

Mar 24th, 2024