Crash Champions Collision Repair Rolling Meadows

They made the experience nice and easily. Appreciated the simplicity.
Jul 6th, 2023

Great service great job thank you
Apr 13th, 2023

Mar 14th, 2023

I love this place for the fantastic job they did on my car it took a little time witch was expected but the finished product was worth the wait. I would recommend that you go here for body work, that's what I got and it turned out amazing.
Jan 16th, 2023

They finally offered a rental at week nine of repairs and said they'd cover it, and so I got a rental from Enterprise- only to discover they used MY CREDIT CARD to pay it despite telling me they were covering it. Goodbye another $1000. This shop is slow and sneaky and dishonest. I'm still waiting for my car back after I dropped it off on 9/30. It was a minor front end fender bender. It took two weeks to get estimated. Then parts were ordered, but only partially, and they blamed their vendors for partial deliveries, and told me late in October, four weeks in, that they had everything but the left headlight and could finally start work. A week later on 11/4 they said there were radiator struts missing, that their parts order had missing elements of an assembly so they had to wait for that. Then they promised 11/23, yesterday, and now they're saying their paint sprayer is broken and they have no idea when exactly that will be serviced by their vendor. They hadn't bothered to inform me of this, I once again had to chase information. I am going to get my car back tomorrow even though it's unpainted. I have to go to their Libertyville location, where it was moved without me being informed prior. This collision company has awful, inefficient service, and nobody is willing to take any responsibility. Parts should have been inventoried upon reception. They kept getting surprised by missing stuff, repeatedly. There have been so many shifting excuses that I can't help but think they're lying to me to cover their own lack of management, process, staffing, or all of the above. It's been 8 weeks for minor repairs. I stayed patient, kind, and understanding throughout, but that's over now. I'm taking my property back tomorrow, ugly or not. And if it can't be driven because they lied to me about just needing paint now? I would not be surprised.
Jan 16th, 2023