All American Storage - North

I rented a storage unit at the Pak Mail All American Storage facility in July 2020 as I was temporarily downsizing in my living space. They are all owned by the same owner, so i wanted to apply this review to all Bloomington locations. Up until this month, I last went to my storage unit on February 2, 2021 to return my snowboard to the unit. Upon arriving at my unit in mid August, I found that my lock had been changed and my key did not work. I contacted the staff who came down and used bolt cutters to cut the new lock off. I found that several items in my unit were missing with a value of around $800-$1000. I did file a police report and I understand I did not sign up for insurance when I signed my contract. However, I did pay my rent on time every month and spent a total of over $1500 to rent the unit over the last year. The company was unwilling to reimburse me anything for not keeping my items safe in their secured facility. They claim this has never happened before but I find that extremely hard to believe that my one smaller unit would be the only one targeted. I do not recommend using this company, and if you are already using this facility and have not been to your unit lately, I would highly recommend you check and make sure something like this has not happened to you. All I got out of using the facility was a loss of almost $2500 and some very important personal belongings.
Aug 18th, 2021

Poor customer service. The lady is never in the office. Door is almost always locked. Went today when they’re supposed to be open, she’s at the bank. Doesn’t seem very professional to me at all.
Aug 1st, 2021

Clean and quiet
Jul 22nd, 2021

Useful
Jul 13th, 2021

Jul 4th, 2021