Ruoff Mortgage - Carmel

Mike was extremely quick and efficient in processing our loan and we closed 13 days after starting the process with him. Mike was always available to answer our questions and helped any time we needed it. We could not ask for a better loan officer! Thanks, Scott and Sena Taylor
Nov 29th, 2021

Overall bad experience. We weren't taken seriously at any point through the preapproval process and our lender's assistant was rude, sometimes called me by the wrong name. They asked for proof that I don't own the business that I work at and had ridiculous obstacles for us to jump through. It took us 5 months in total to get a house, which is partially due to their lethargic work. Eventually, after throwing closing dates back and forth, my realtor got them to nail down a time rather than giving us the go-around for months on end. Pretty evident discrimination based on age... We would have been taken more seriously by just about any other lender. Lesson learned with Ruoff and we won't be using them again and so far, I've made sure my friends and family know how they were as lenders: not good The only reason I'm giving two stars instead of one is because Chris was cordial for most of our loan process, up until the end.
Nov 3rd, 2019

Chris Cannon is who you want when getting a home loan!!!! He went above and beyond what any normal loan officer would. He worked with us every step of the way and explained what we didn’t understand without making us feel incompetent. He was great and if I ever choose to get another home Chris will be the first person I call!!
Oct 15th, 2018

Aug 13th, 2018

I can not describe how thankful I am that Ryan was my loan officer. I had so many questions as a first time home buyer, and he was so patient with me. I am one of those that reads every line of the contract I am signing. He answered every question I had and explained it all to be so easily understandable. I would highly recommend him to anyone. He stayed on top of what needed done and got in touch with me to keep me in the loop. I am very appreciative of his professional etiquette.
Jul 23rd, 2018