Hash Imports, Inc.

Ive had great experiences at Hash Imports. Mike is always been professional and a pleasure to deal with and the work has always been well done and reasonably priced. Definitely recommend.
Mar 2nd, 2024

Feb 19th, 2024

Initially, I liked Hash. They did good work and it was a comfort to know theyd be able to handle my Volkswagen. My faith slowly started to slip over the 2 years I went here. Several times I would schedule an oil change weeks in advanced. Id drop the car off night before, only to be told the day of my appointment they couldnt get to it and it would have to be extended to next day. I only have one car, so that was frustrating when I make an appointment far out and it takes 2 days to complete. Once they said car was ready after hours, my boyfriend and I went to pick it up. The car wasnt on the lot. Believing it had been taken, we filed a police report. Next day, I call Hash and they said oh it was in the garage. They forgot to put it out. They didnt apologize at all, in fact they laughed at me for my conclusion to believe it was stolen. Customer service was my final complaint. Theyve not been nice. If I want to explain something, they cut me off and rudely cut to the chase. They are unfriendly and anytime you express a grievance they dont seem to care. I love supporting small businesses, so parting ways with Hash has been sad.
Feb 9th, 2024

Personally would not recommend this place. I brought Hash Imports an AMAZING line of business including a Mercedes E55 AMG, a Mercedes GLE350, a Honda Pilot, an Acura RDX, and a Volkswagen Tiguan as I'd heard from others they do great work. If you get your oil changes here, you better have a second car (and someone to drive you around for extended amount of time without your car) because half the time the service isn't even completed by the end of the day. And I always schedule WELL ahead of time. Even just an oil change! They forget to change oil change stickers, communicate extremely poorly, and have no concept of customer service whatsoever. Each time I brought my girlfriend's car in for her routine services, Mike would bring out this massive "Suggested services" document that always had a ridiculous amount of services on it at a astonishingly high price, of course. But when I would ask for an explanation, it would be like I'm not speaking English to the guy. He was rude, impatient and overall is an extremely poor image to have at the forefront of a business. That doesn't exclude the time I had asked to pick up my girlfriend's VW slightly after hours as I was late getting off of work. Mike said he would leave the car out front with keys under the floor mat. But when we got there, there was no VW. With no communication, the car had been left in the garage out back, leading to my thinking that the car had been stolen. Needless to say, I called the police. Only next morning did I receive a call back. And no apology, even when I went in to get the car. If you have a European car, go somewhere else.
Feb 9th, 2024

Honest and reasonable.
Feb 5th, 2024