Hilton Garden Inn Fort Wayne

Hi Anchit - Thanks for taking the time to leave us your review. We are so sorry you had a 1 star experience with us. We take our guests’ feedback seriously and would love to learn more about your room and stay. Please reach out to us at https://help.hilton.com/s/contactsupport if you would like to share more details. We love hearing from our guests, even if it's not all positive.

Hi Tommy, We appreciate that you took the time out of your busy schedule to share your experience with us and find your review concerning. We take upkeep and cleanliness very seriously, and our housekeeping team works diligently to prepare each room meticulously, so it's disappointing to hear that we missed the mark here. We thank you for making us aware of these issues; rest assured that your concerns will be duly addressed with our housekeeping staff to address any service lapse. It's regrettable to learn that you had an issue with ants. Unfortunately, these pests can easily find their way into the cleanest of hotel rooms and are extremely difficult to eradicate, especially in a climate like ours. That said, we take upkeep in this area sincerely and work hard alongside our professional pest-control partners to eliminate pests from our property to the best of our ability. Upon receipt of your comments, we have had our pest-control partners on site to check the property for infestations, and they have dealt with the issue comprehensively at this point. Thank you for bringing these matters to our attention. We are genuinely sorry that your experience with us was less than ideal; however, we assure you that this experience is not up to the quality and standard we usually provide our guests. We request you kindly not let this experience be your lasting impression of us and give us another chance to delight you with the top-notch stay we are known to provide our guests.Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team

Wow, Ashley, what a delightful review to have come across! Thanks so much for your heartwarming review - we truly enjoyed reading it. :) It was wonderful having you as our guest recently, and we're gratified that you had such a great experience at our hotel. Thank you for acknowledging our team for their hospitality and excellence in customer service. Providing our guests with a memorable stay is of the utmost importance to us, and we are so pleased that our team ensured that for you. Appreciation for our food items and drinks makes us happy, and we can't wait to have you back soon for another outstanding experience at Hilton Garden Inn Fort Wayne. Thank you for choosing us. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team

Dear Kevin, Thank you for your recent stay and for awarding us a 5/5 rating! It was our pleasure to host you at Hilton Garden Inn Fort Wayne, and we hope everything was in order and you had easy access to your essentials. We can't wait to have you back with us soon for another memorable experience. Thank you for choosing us. Safe travels!Warm regards,Hilton Garden Inn Fort WayneGuest Experience Team