U-Haul Moving & Storage of Lawrence

My dad and I were dropping the keys off for a box truck we used to move some of my furniture. A young lady first assisted my dad and I and informed us she would put the keys in later. I asked for confirmation to ensure that the keys were returned. She appeared to be in a rushed state but eventually noticed something weird and reached out to the appropriate manager on staff, Rashay who was incredibly patient and detail oriented. Rashay located the issue which was that the wrong truck box was originally selected back at the UHaul Hendersonville location. It appears that the gentleman from Hendersonville accidentally made an error when selecting the truck box however this happens and this was quickly resolved. Thank you Rashay The hair looks incredible. The reason this is not 5 stars is that this would have fallen back onto my dad, or any Individual, due to language barrier.
Mar 5th, 2024

They get over on people and lie about the gas being where it needs to be
Feb 4th, 2024

The staff here were all very courteous and polite, as well as being helpful. They displayed patience while helping me to figure out the "location share" issues too. Far too many workers in service related jobs are angry. This is the complete opposite of how I was I was treated and the staff at that location was absolutely amazing
Jan 26th, 2024

I wasnt sure what to do upon drop off so I had already dropped my keys before being able to take any pics of anything. It would have been helpful if the clerk told me what to expect upon drop off. Hopefully Im not charged for anything Im not supposed to be charged for.
Jan 25th, 2024

After waiting at the empty check out counter I had to go find someone to help me pick up my reservation. The customer service was Bad, and I was then told there would be a $200 deposit I have rented from U-Haul many times without having the put a deposit down so Im not sure why this was made up on the spot. I was able to rent from a different location with no deposit and much better service.
Oct 23rd, 2023