Indianapolis, IN Trailer Rental Service

Thanks for letting me use your vehicle for my business and return it on time.

My dad and I were dropping the keys off for a box truck we used to move some of my furniture. A young lady first assisted my dad and I and informed us she would put the k ... more

Pam Pam Pam, what a rude condescending individual. Im not sure how you keep employees or customers. Pathetic.

The association was late opening the store and although my appointment was in the system for a trailer hitch, no tech was available.

Good people, even better processes / customer service

Outstanding Customer Service, Walk in Freezer went down they had a Freezer on site within 90 minutes. Not the first time we have used them, will not be the last. Great fo ... more

Very friendly and helpful

I just bought moving boxes, but the guy managing the place seemed to be on top of things.

I had storage there about 2 years and I like it no problems

I dropped a trailer there

The gentleman at the counter was extremely nice. Professional and courteous. The rental van was the newest addition. It was the best ride I ever had at uhaul. It drove ... more

Everything was ready. Very helpful and knowledgeable.

Listed this location as a drop off point for a one way rental. Online business ad says open till 7 p.m. Drove to the address could not find the uhaul dealer . tried to ca ... more

Very helpful and accommodating! My car broke down and I needed a car trailer. They were about to close down. However, they helped me get a car trailer and all hooked up. ... more

I was mislead to believe that if I put $115 deposit down that once I returned the truck that I would be reimbursed $50 of the $ back. That was incorrect. I put down $11 ... more

Picked up trailer. Every thing in order good experience always.

The best

This place is a rip off. You wont see your security deposit back. Theyll give you used trailer but expect you to bring it back in a new condition at your expense. $2500 m ... more

Friendly staff

Hours online incorrect. Not open. Phone number listed on door says to text them. No response to a call.

Very courteous and helpful.

No trailed to lease... Why advertise?

It was a great experience. The employee was very pleasant and helpful. It was very crowded she took her time with each customer.

I rented a new van for a couple of hours and experience was great

I had my reservation moved here after another location failed to reserve my track. When I pulled into this location, already frustrated, there was no one working and thei ... more

Great service

Does not exist at this location. Choose the next nearest location.

1 hour late got billed an extra day. I called never received a call back. Sad, back in the day, they were a great company that seemed to care.

Terrible

this Uhaul is one of the best locations i have been to. People are very friendly and professional.The lady owner Katrina is very sweet.

I've had the absolute pleasure of dealing with John at the Castleton location for many years. He has the most amazing guest experience. He always puts the needs of thei ... more

The manager was rude and unhelpful.

Mike was literally the worst employee unprofessional and literally helped the woman behind me before me. I had a reservation I had to cancel never go there horrible servi ... more

Made a reservation for a truck during normal business hours. Paid an Uber and came over....no one was here. Called U-Haul and they couldn't get anyone. Total waste of tim ... more

The team at this location were very friendly and efficient. They helped me get a truck the same day with no issues.

This was my first time renting. It was not the most welcoming check in, I had no clue what the process was, where to go, how to exit etc. The cab needed some love but wor ... more

The guy was great. Helpful and quick. I liked the self check in option.

Great service. Great people!! The lady inside is so sweet. I recommend this U-Haul

Same as the other people, drove 2 hours here to pick up a reservation - they gave my truck to someone else. Told me to pound dirt and drive another 30 minutes to pick up ... more

Rude, overcharges, threatened me, never again!