Geek Squad

Jan 11th, 2024

I had Jacob come to my church to get pricing on a new projector and labor. I called him after 5 days of waiting, and he said to give them a couple more days and they should have a quote. No quote. So tried calling him again and left a message. No return calls. It has now been 3 weeks, I guess they don't want our business.
Nov 3rd, 2023

New fridge had a question and they did a great job answering.
Jul 29th, 2023

What a joke the "geek" squad is. I took the drive out of my spare computer so I couldn't make a bootable drive. The OS on my main PC needed an os, they wanted $200 to put one on the drive. I was not informed beforehand that this kind of service wasn't covered. I am now having a friend make a bootable instead
May 29th, 2023

I rarely write negative reviews because, honestly, I don't know if it makes any difference to the business. So, this is for the other customers out there, hopefully our experience will help someone else. My husband is a Baby Boomer. I'm Gen X. So, we're not great with technology to put it mildly. We were having WiFi issues and a whole host of other things, so bought a Geek Squad package for someone to come help us get everything connected, etc. In January, we had 2 technicians arrive. They were great!! Nice people, knowledgeable, helpful, patient, thorough.. They needed to come back again at a later date to finish the job, and they did (about a week ago, in March). I wasn't able to be there bc I work full time during the week. So apparently another visit is necessary and my husband was told to have me contact our technician that evening to walk me through some additional things over the phone. Keep in mind my cell phone has not been connected to our WiFi since JANUARY. I am not a complainer. But I am very disappointed. He never responded to my 2 attempts to reach him per his instruction. He had given his cell number to my husband. I tried that evening, no reply. I tried a final time the next day. Nothing. I waited a week. So last night I got ahold of Best Buy customer care and explained the situation. They apologized profusely. They are sending someone else out next weekend. That'll be April. I don't know why our technician(s) ghosted us. I'm sure it's frustrating to deal with technology-challenged people such as ourselves. BUT that's kind of their job. And at the very least, he could have replied to call Best Buy and schedule with someone else, or something!! But to just leave us hanging, I am surprised bc we really enjoyed them and they were very helpful. The service would have easily been 5 stars had they finished our job, or even if they passed us on to someone else. But the total dropping the ball and ghosting is not just poor customer service, it's just rude.
Mar 23rd, 2024