Great Lakes Heating And Air Conditioning

I had them do several things including installing a new A/C. The salesman refused to itemize the invoice, he stated we only give a total cost. How are you to know what they are charging for which service? The A/C unit was to be Lennox brand, in reality it is a generic contractor unit and much less efficient then the 15 seer rating I was told it would be. I was overcharged by thousands of dollars. I needed the work done quickly and at the time they were the only company available.
May 26th, 2024

I have always been happy with the service an technicians! Service: HVAC system maintenance
Apr 9th, 2024

Apr 4th, 2024

I wish I could give then zero stars. I have been using Great Lakes since I moved into our home 5 years ago. They were the existing servicer listed on the side of the furnace so we continued to use them. In that time period, we also purchased a new Air Conditioning system from them. So needless to say that many of their techs had been to my house and worked on my HVAC system. Long story short, they missed the fact that my furnace was part of the Carrier/Bryant recall and class action lawsuit. The reason for the suit was a bad secondary heat exchanger. Guess what failed on my furnace this week? Yep you guessed it, the secondary heat exchanger. Come to find out that the issues that we have been having over the past year with the furnace are the clearly published symptoms of a failing secondary heat exchanger. Their service call summary from this week states "Your secondary heat exchanger is clogged up. An uncommon occurrence with this style furnace". Wow, uncommon? There is a class action law suit about it!! They go on to say "There is an accumulation of a combination of oxidized metal and soot That is a result of an inefficient combustion cycle". Keep in mind that they serviced this furnace in December. The potential results of this failure are very dangerous. Soot build up that can cause fire, carbon monoxide poisoning, both potentially deadly to my family. In the 5 years that I owned the house, they had techs service the furnace no less that 7 times yet no one said a word about this furnace being recalled and that it has an issue with the secondary heat exchanger. They just kept coming out and charging me. There technicians are not trained properly and this endangered my families safety. What do you think the first thing another companies tech said when they looked at our furnace? "Did you know that your secondary heat exchanger was recalled and very dangerous?" Add insult to injury, the new HVAC company that we are using also let me know when replacing the furnace that the Humidifier on the furnace was not even hooked up. Funny, Great Lakes techs never said a word about it. I recommend not using Great Lakes Heating and Air Conditioning.
Mar 26th, 2024

Great technician! Ruah was very knowledgeable and professional. Highly recommend Great Lakes Heating and A/C to everyone!
Mar 16th, 2024