LINCARE INC.

My son needed a bili blanket and Lincare was the only provider we could find that had them. I had the oxygen company I used to work for fax over the doctors order because they didn't have them. Now I do realize that this was faxed over a few minutes before close, but they told me they wouldn't get me the blanket because they didn't want to submit it to insurance that close to 5. So basically something my 5 day old son needed, was refused because they didn't want to spend a few extra minutes submitting it to insurance. I've always known they are not the best company, but to refuse service. My doctor had tried getting ahold of them much before 5, but rhey just kept leaving my doctor on hold.
Jun 14th, 2023

Do not use this company, promised a bed delivery to my home then called back as the EMT were getting me ready for transportation and said they were missing parts. Cost me an extra day in the hospital. Now I get rude people on the phone trying to get me to provide a doctor's note or sign an AMA. I am done with the bed and they said they would pick it up a week ago, it's still here and nobody wants to answer the phone
May 9th, 2023

If I could give zero stars I would. This is the worst company I have ever felt with. My mother in law is on oxygen 24/7 and she came home from hospital in an ambulance because lincare cant do their job and provide us with the necessary equipment needed to support my mother in laws oxygen needs. We can barely get tanks delivered when we need them. Calling corporate does nothing. We will be calling a lawyer and filing a lawsuit against this worthless company.
Apr 22nd, 2023

Seriously ridiculous that an oxygen supply company has me on hold over 18 minutes without a single person ever coming on the line. I called 2 weeks ago for my son's supplies to get shipped and we still haven't gotten them. I tried calling back 3x this week. Each time has been between 10 and 30 minutes on hold before I hung up. This is bull, Lincare. Do better. Edit to the response... I already spend about 4 hours of the month on the phone with you guys between the wait times and the having to call back numerous times to finally get someone to actually ship my son's order or even put it in the computer. Why would I waste more time to call and complain when nothing will change?
Mar 29th, 2023

To start this off, if I *could* give them zero or even negative stars, trust me I would. I cannot stand working with this company. I am a full time caregiver living with my grandma who has late stage COPD and early stage kidney cancer. Lincare is supposed to be our supplier for her concentrator and nebulizer supplies and how do I even go about explaining their service... I call and call and call and sit on hold 20-30 minutes at a time until finally on the third or fourth time of calling and waiting on hold they Finally answer and it isn't even the Yorktown office! It goes to a call center somewhere else. They take your order and promise it'll be there within like 5 business days. Sometimes they come, sometimes the order just never even gets sent to the Yorktown office and apparently just gets lost in the call center system. I've had to drive 30 minutes I don't know how many times now to just show up and make them give me what we need. Their deliveries are all messed up, nobody ever checked or called. Now we've got a new delivery guy and it's the total opposite. He started fine, just overly friendly and it has devolved to the point of him calling weekly, and sometimes even randomly showing up at the house without calling ahead, sometimes multiple times a week and it's like he just won't leave. He does his job and proceeds to stand in our living room talking and sharing way to much info for people who are supposed to be clients. Basically we're at the point where the service is so terrible and this delivery driver is so creepy that I am contacting Apria to see if we can get her switched away from Lincare completely.
Mar 1st, 2023