Christy Cox: Allstate Insurance

Jan 13th, 2023

I changed my home and auto insurance from State Farm to Allstate because the State Farm agent was incompetent. I dove a new vehicle for almost a month without insurance because the agent didnt read their email from the State Farm corporate office. I had insured the vehicle by calling the 1800 number on a Saturday. As far as Christy Cox, I left her branch after I found out I had been paying over $100 a year for renters insurance. I had put my sons car on my policy. I called her office and added his 2018 Honda Civic. He lives in my home. When he sold the car in April of 2022 he put his new car on his own policy at Progressive. A month later I received a letter from Allstate asking if my son wanted to continue paying for renters insurance. I called the Christy Cox office to inquire about this letter. I was told I had signed up for it. I told the girl on the phone that I am the one who opened the insurance contract on my sons car and I have NEVER believed in renters insurance. I would have remembered being asked about this. Especially since my son lives in my home. I was told that I must be mistaken, because they would never do this. My advice to anyone who uses this insurance agent, check your policies. There is a good chance you are paying for insurance you never asked for.
Jan 3rd, 2023

Update: I spoke too soon... we moved from IA to IL over a month ago and our address has not been updated on any of our policies. There are two current policies on the SAME house and we are still actively being charged for the previous property. We received phenomenal service previously so not sure what changed. Previous post: The Cox team is friendly and efficient!
Nov 10th, 2022

Nov 4th, 2022

Has our best interest at heart customer care
Nov 3rd, 2022