Chamber of Commerce

      Quality Inn & Suites

      ( 583 Reviews )

      Quality Inn & Suites
      • 4995 N, Merle Hay Rd
        Des Moines, Iowa 50322
      •   515-278-2381
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      Chamber Rating

      3.8 - (583 reviews)
      223
      182
      79
      33
      66
      Read Our 583 Reviews

      Chamber Rating

      3.8 - (583 reviews)
      223
      182
      79
      33
      66
      › ‹
      • Paul Jenson


        Apr 9th, 2024

      • Ren

        They say you get what you pay for, but you get even less here. Front desk staff in the evenings doesn't have a good grasp of the English language, making getting assistance very difficult. Only plus side of the breakfast is the waffle maker, but the fake egg patties leave a lot to be desired. Very outdated and doesn't feel very safe. Definitely won't be back.
        Mar 29th, 2024

      • Johnny Green

        Me and my wife stayed here while visiting a sick friend in the hospital, and I can truly say this hotel is the most disgusting hotel I have ever stay at in my entire life. The people behind the front desk was rude and very argumentive and didn't want to help with any matter. There add said they had a hot tub, but they didn't, the receptacles in the room was wore out and didn't work, the mattress had stains on them and there breakfast wasn't any good either. Noteworthy details: There was also no coffee, no hot tub, no working receptacles, staines on matresses, and very rude people
        Mar 25th, 2024

      • Verla kirk

        Comfortable beds, nice hot breakfast. Close to interstate.
        Mar 22nd, 2024

      • Jim L. (Jims Digging History)

        Good.
        Mar 13th, 2024

      Read Our 583 Reviews

      About
      Quality Inn & Suites

      The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Quality Inn and Suites hotel in Des Moines, IA, near Beaver Creek and the Des Moines River, gives you real value with peace of mind. We are near the downtown area, Camp Dodge in Johnson, the Iowa Events Center and Des Moines International Airport. Our amenities include free hot breakfast, free WiFi, free coffee, free weekday newspaper, a fitness center, indoor heated pool, guest laundry facilities and a business center with two meeting rooms that accommodate up to 60. Each comfortable guest room features a TV, iron and ironing board. Each King Suite includes a refrigerator, microwave and coffee maker. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

      Contact Info

      Questions & Answers

      Q What is the phone number for Quality Inn & Suites?

      A The phone number for Quality Inn & Suites is: 515-278-2381.

      Q Where is Quality Inn & Suites located?

      A Quality Inn & Suites is located at 4995 N, Merle Hay Rd, Des Moines, Iowa 50322

      Q What is the internet address for Quality Inn & Suites?

      A The website (URL) for Quality Inn & Suites is: https://www.choicehotels.com/iowa/des-moines/quality-inn-hotels/ia033?mc=llgoxxpx

      Q How big is Quality Inn & Suites?

      A Quality Inn & Suites employs approximately 20+ people.

      Q How is Quality Inn & Suites rated?

      A Quality Inn & Suites has a 3.8 Star Rating from 583 reviewers.

      Ratings and Reviews
      Quality Inn & Suites

      Overall Rating

      Overall Rating
      ( 583 Reviews )
      223
      182
      79
      33
      66
      Write a Review

      Paul Jenson on Google

      image

      Ren on Google

      image They say you get what you pay for, but you get even less here. Front desk staff in the evenings doesn't have a good grasp of the English language, making getting assistance very difficult. Only plus side of the breakfast is the waffle maker, but the fake egg patties leave a lot to be desired. Very outdated and doesn't feel very safe. Definitely won't be back.

      Business Response on Google Mar 26th, 2024
      Hello Ren,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I do apologize that we did not meet your expectations at our hotel. We will address all issues in our meeting and we promise that we will provide a better stay for all our valued guests. We do hope that you give us another chance to prove that we provide world-class service.

      Johnny Green on Google

      image Me and my wife stayed here while visiting a sick friend in the hospital, and I can truly say this hotel is the most disgusting hotel I have ever stay at in my entire life. The people behind the front desk was rude and very argumentive and didn't want to help with any matter. There add said they had a hot tub, but they didn't, the receptacles in the room was wore out and didn't work, the mattress had stains on them and there breakfast wasn't any good either.
      Noteworthy details: There was also no coffee, no hot tub, no working receptacles, staines on matresses, and very rude people

      Business Response on Google Apr 1st, 2024
      Dear Johnny Green,I deeply regret to learn that you found this experience to be so terrible due to issues that should have been immediately addressed. We are also sorry for any rudeness that you encountered and we assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.

      Verla kirk on Google

      image Comfortable beds, nice hot breakfast. Close to interstate.

      Business Response on Google Mar 19th, 2024
      Hello Verla,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel Quality Inn & Suites here in Des Moines. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We especially appreciate your compliments with our comfortable bed and our breakfast. Thank you for sharing this review. We hope to see you again.Regards,

      Jim L. (Jims Digging History) on Google

      image Good.

      Business Response on Google Mar 15th, 2024
      Dear Jim L. (Jims Digging History),Thank you for your high rating of our Quality Inn & Suites hotel. It was our privilege to do business with you, and it would be our pleasure to continue serving you again . We hope you're looking forward to your next stay as much as we are.Kind regards,Guest Relations Manager
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      Overall Rating

      Overall Rating
      ( 583 Reviews )
      223
      182
      79
      33
      66

      Write a Review

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