Stephenson Complete Home Service LLC

We hired a professional to finish our basement. The drywall he subcontracted out was a mess, kitchenette wall from back to front was 3-4 inches off, not a complete square, the shower he installed had to be ripped out due to drain issues that weren't tested prior to installation, my bedroom door was supposed to be a barn door, but the wall is not straight,one side of the barn door kit will have to be adjusted to allow for a door to be closed properly. Subcontractors put bags of trash in my backyard, spit on my basement floor, left my storage room a complete dusty, paint spilled mess, broke my back gate on my fence and climbed through my basement window. All of my water lines do not have a finish ring. I had to take pictures of woodwork that had marks and gouges on, wall in my bathroom that had gouges in the sheet rock and ask for a walk through to fix these items. All of which were built by him. I had a simple strip light installed under my kitchen cabinet which is now hanging by the cord. It was installed using tape. The drain in my kitchen is higher than the bottom of the kitchen sink making drain connections impossible. I was told in detail how I could fix this myself, cutting a pipe, taking off j hooks, etc which is why I paid a professional to finish my basement. No one will hook up water to my kitchen sink until this has been fixed the right way. I have to pay a plumber now to come in and correct this which includes putting another hole in my brand new cabinet as well as brand new wall. I was told this was my fault when he put a drain too high for any kitchen. I obviously will not use Rick again or recommend him. Unfortunately, we also use Rick to install our Christmas lights every year which now we will not be doing anymore. Very frustrated, disappointed and now have to pay someone else to fix all of this. Services: Basement remodeling, Drywall installation, Plumbing fixture installation, Kitchen remodeling
Jun 22nd, 2023

100% recommend! Rick does fantastic work and it great to work with. Pricing is excellent too
Apr 26th, 2023

Services: Home renovations, Installation
Apr 15th, 2023

Did a fabulous job tearing out old bushes and cleaning out my flower beds, adding new drainage, and added a lot of dirt to refresh my beds. Was really careful with my grass - can't even tell he had to cross the yard with all his equipment and dirt! He also hung some new outdoor light fixtures for me. Really enjoy working with him!
Apr 13th, 2023

I contacted this company based on a personal recommendation. Made an appointment for an estimate after waiting two days for a response. We made an appointment for an estimate. The guy, Rick,,contacted me to come a day early in the middle of my work day. I could not respond right away so he no showed during the time he wanted to come and ignored my communications after that. Our originally scheduled time came and went with him ignoring all my texts and phone calls. Needless to say they lost a lot of business. Glad others had good experiences but I feel like this company is a scam.
Sep 3rd, 2021