PNC Mortgage

Always only 1 teller working the counter and drive thru. Like most businesses, they have found the one that works the fastest and leave her to do it all. Oddly they have a host, at a bank? That just watches the line grow. 3-4 other employees walking around and chatting. 5 stars for the lady that does it all!
Sep 29th, 2023

Rude lying manager , don't know if she was the manager but she had a "Karen" hair cut she can go to hell .
Sep 12th, 2023

worst customer service Ive ever had. Not a single person said hello or smiled or greeted me when I walked in. Then it took them about 10 minutes to tell me I couldnt withdraw because my address on file didnt match my ID. I then provided an ID that had the correct address and they still refused after I gave multiple conformations for my account. They were rude throughout the entire process. I may even switch bank holders because of this interaction and definitely will never return to this location.
Dec 14th, 2022

Made an appointment online. It scheduled us with a banker. We get there 15 mins early so there was no rush. The manager explains how the person we are scheduled with doesnt work on Saturdays ummm wow then begins to tell us they dont expect appointments on Saturday. Just horrible
Sep 15th, 2021

Very Rude manager. I had an experience with PNC-who I have banked with for many many years. This manager is very nasty to her clients. I had my disabled older sister who cannot see and walk well, needed to open a savings account. The manger made me sit out in the car and finally when my sister was allowed in---(I had to help her walk in), she could not write or needed help, the manager came to the door and said for me to come in. She was very rude during the whole time and process and made sure to let us know that she was doing us a BIG favor! My accounts have been shut down as well.
Jul 30th, 2021