Quirk Ford of Augusta

I would never buy a truck from Quirk again. bought a used truck for our son. Couple of things were wrong with it. They fixed 1 thing but when it came down to power steering fluid leaking everywhere- said it was not their issue, we had the truck for more than 3 months, we did not buy extended warranty. We were given 1 option for the warranty, and it was crazy money. Contacted Jack Quirk the owner and he talked to his staff Brian his manager, who I remind you did not know the whole story about this truck. Jack agreed with Brian said again not his issue. Brian had no idea that the salespeople John just through a plow on the truck to make it look better to sell the truck. Which caused most of these issues with this truck in the first place. Even the mechanics in the service department said that Ford should be going good for these parts and be fixing this truck. They wanted to charge us $2500. to put on 3 lines and a new pump. We ended up putting on 2 lines and a pump and it cost us $1000. So, you can see Quirk is marking up the price a lot. Yes, we had a mechanic do the job. Our mechanic said the pump had a crack in it and that Ford should have changed it before selling us the truck. Should not have passed inspection. He would not have put an inspection sticker on the truck with the pump that bad. When I emailed Jack about all of this, he did not reply to me. This truck was for my 18-year-old son and that is what I told him. You would think looking at the world today, there are not too many kids that want to take on a truck payment and work. He would take a second look at this truck and help out. He never replied to me. Please do not let this happen to you. FYI. I would not give them any stars, but you have too, to make this post.
Apr 10th, 2024

I would definitely recommend this place. Clean inside, the staff was friendly, accommodating, and very fast at working to get paperwork done. Answered all my questions and concerns adequately. Thanks for the ride!
Feb 4th, 2024

Called the service department at 7:30am on a weekday. Voicemail message said please call back during normal business hours and then failed to provide the normal business hours. Im more annoyed they seem to only keep hours for retired people than I am about the moron that took time to record a useless voicemail message. Laziness is very much on the menu at Quirk Ford.
Jan 21st, 2024

Dont get scammed!Terrible service department will never go there again charged me $1700 for something and didnt even fix the problem. Terrible company will never go back or buy a car from them either.
Dec 17th, 2023

Never thought I'd give 5 stars to a car dealership, but here I am. My car buying experience was better than you'd get at most places. No pressure, I came and went a few times in a day without a million questions to keep me from leaving. I was able to talk figures by EMAIL. Maybe others do this often but it's not my usual experience. My husband and I ended up at the dealership for less than a half hour before we picked up our car. There's only one minor annoyance but I haven't given them the chance, yet, to fix it. A button in our car was breaking and they glued it back on, but unfortunately it looks like a 5 yr old did it. Other than that, a+ everything. Will do business there again and I certainly recommend them to whomever is reading this. *editing to add* I felt like we had a bit of trouble with the car we purchased and I wanted to bring it in but couldn't confirm if that was OK in time so they went above and beyond and picked up our car and will bring it back too. I was momentarily concerned for a bit, but they're setting the bar high and I'm still happy with the after the sale service, which is important to many people. Kyle, Josh & Spencer are the guys to see!
Feb 12th, 2024