Annapolis Harbor Boat Yard
-
326 First St #500
Annapolis, MD 21403 - 410-268-0092
Hours
Chamber Rating
-
Walter George
I have been dealing with John and Crew for a very long time. In fact they are the only company that I trust to maintain and install seakeeper products. The installs are amazing, timely and affordable. If you are in the market for a Stabilizer this is the place.
Dec 10th, 2023 -
chalachew bayabl
Jul 5th, 2023 -
Clarence Blackwell
Jan 29th, 2023 -
Alejandro Silva
Nov 5th, 2022 -
Kirk Young
I had my boat staged at this marina in Eastport, Annapolis, Md for 3 months this winter (Dec-Feb 24) with full intentions of having them replace the diesel generator. I paid $3k+ to have them winterize the boat (extremely expensive) but I paid it with no issues or questions asked. After repeatedly requesting for weeks on end for the replacement proposal, and to no avail, I finally informed them in late February to discontinue any and all activities that I was taking it elsewhere to have the work done. I paid another $1k+ for them to commission to boat so I could relocate it to another marina. Upon arriving at my boat in early March, there were no keys to be found to start the 2 diesel engines. I used my spare keys to start and check out both engines and all gauges before going to the office to inquire about the missing keys. From that point on and for the following 3 weeks, I got the runaround from Kurt Sova who did nothing but make up excuses and jerk me around about replacing the keys and key ring buoys. After admitting they couldnt find the keys and that they would replace them, the final straw was his about face and insulting email as follows: Kirk, We're still not understanding when and where these keys did or did not exist. It makes me wish you'd come into the office before you went to the boat. As it stands this whole thing, from our perspective, seems dubious. Kurt Sova | Service Manager From the get-go, I have never experienced such unprofessional and disrespectful customer service in my life. John Norton & Kurt Sova drastically lack in professionalism, communication skills and have no follow-up on any of commitments that they make. Its not the cost of the items they lost at issue as much as it is the principle of the whole matter. As a result, I have reversed the last credit card payment and deducted the replacement cost for the keys and buoys.
Mar 28th, 2024
Contact Info
- 410-268-0092
- (410) 268-0092
- (410) 268-0734
Questions & Answers
Q What is the phone number for Annapolis Harbor Boat Yard?
A The phone number for Annapolis Harbor Boat Yard is: 410-268-0092.
Q Where is Annapolis Harbor Boat Yard located?
A Annapolis Harbor Boat Yard is located at 326 First St #500, Annapolis, MD 21403
Q What is the internet address for Annapolis Harbor Boat Yard?
A The website (URL) for Annapolis Harbor Boat Yard is: http://www.annapolisharbor.net/
Q How big is Annapolis Harbor Boat Yard?
A Annapolis Harbor Boat Yard employs approximately 2-5 people.
Q Is there a key contact at Annapolis Harbor Boat Yard?
A You can contact John Clarke at 410-268-0092.
Q What days are Annapolis Harbor Boat Yard open?
A Annapolis Harbor Boat Yard is open:
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Q How is Annapolis Harbor Boat Yard rated?
A Annapolis Harbor Boat Yard has a 4.4 Star Rating from 28 reviewers.
Ratings and Reviews
Annapolis Harbor Boat Yard
Overall Rating
Overall Rating
( 28 Reviews )Walter George on Google
I have been dealing with John and Crew for a very long time. In fact they are the only company that I trust to maintain and install seakeeper products. The installs are amazing, timely and affordable. If you are in the market for a Stabilizer this is the place.
chalachew bayabl on Google
Clarence Blackwell on Google
Alejandro Silva on Google
Kirk Young on Google
I had my boat staged at this marina in Eastport, Annapolis, Md for 3 months this winter (Dec-Feb 24) with full intentions of having them replace the diesel generator. I paid $3k+ to have them winterize the boat (extremely expensive) but I paid it with no issues or questions asked.
After repeatedly requesting for weeks on end for the replacement proposal, and to no avail, I finally informed them in late February to discontinue any and all activities that I was taking it elsewhere to have the work done. I paid another $1k+ for them to commission to boat so I could relocate it to another marina.
Upon arriving at my boat in early March, there were no keys to be found to start the 2 diesel engines. I used my spare keys to start and check out both engines and all gauges before going to the office to inquire about the missing keys. From that point on and for the following 3 weeks, I got the runaround from Kurt Sova who did nothing but make up excuses and jerk me around about replacing the keys and key ring buoys.
After admitting they couldnt find the keys and that they would replace them, the final straw was his about face and insulting email as follows:
Kirk,
We're still not understanding when and where these keys did or did not exist. It makes me wish you'd come into the office before you went to the boat. As it stands this whole thing, from our perspective, seems dubious. Kurt Sova | Service Manager
From the get-go, I have never experienced such unprofessional and disrespectful customer service in my life. John Norton & Kurt Sova drastically lack in professionalism, communication skills and have no follow-up on any of commitments that they make.
Its not the cost of the items they lost at issue as much as it is the principle of the whole matter. As a result, I have reversed the last credit card payment and deducted the replacement cost for the keys and buoys.
Overall Rating
Overall Rating
( 28 Reviews )Write a Review
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