United States Postal Service

We would give the Gallatin Street PO a minus rating if we could. Four days ago, my husband and I went in to prepare 2 documents for priority mailing. There were other patrons either at the one open window or waiting in line. Both of us have had bad experiences with the two personnel here as have many people we know, and weren't as shocked as the others when the woman came out from the back yelling at the male worker at the top of her voice. They continued their loud argument while customers waited to be helped. The row went on for a while, and she finally returned to the back. He completed the transaction with the woman he had been assisting and then rudely told the young woman who had waited in line while he and the woman employee argued that the PO was now closed for lunch. She walked off in disgust and after my husband told him that he and his co-worker were an embarrassment, we left and went to the College Park PO. It is inexcusable that they were able to force customers to wait and waste their time listening to them fight and shout. That after meetings between officials from the city of Hyattsville and the PO, as well as filed complaints from mistreated customers over the past few years, these two are still working and allowed to continue their insulting and belligerent behavior is inexplicable. We've lived in Hyattsville for many years and enjoyed going to PO as well as interacting with the helpful, professional people who worked there. Unfortunately, there appears to be no one can or will actually act to rectify this situation. Clearly the PO's stated Standards of Conduct, which these two are in violation of, are neither respected or enforced. PO Standards of Conduct: 665.16 Behavior and Personal Habits Employees are expected to conduct themselves during and outside of working hours in a manner that reflects favorably upon the Postal Service. Although it is not the policy of the Postal Service to interfere with the private lives of employees, it does require that postal employees be honest, reliable, trustworthy, courteous, and of good character and reputation.
Feb 24th, 2024

Terrible post office.....window service is awful........the man usually at the window needs to retire.....half the time you have to holler for someone to come to the window....hes very very hard to understand.......and why are the partitions still up at this post office, he's especially hard to hear anyway!!!!!!
Feb 18th, 2024

best
Jan 1st, 2024

It was the first time I've had to send packages in over a decade. The worker made it seem like I was a moron for asking straight forward questions to make sure that I was doing it correctly. I understand that she has to deal with this every day, but most people that show up to this run down place probably don't send a ton of packages on the regular. I hope that I never need to go to this particular post office again.
Dec 25th, 2023

I would avoid this post office. There is a very rude clerk here. I've seen it several times with myself and others. She is real nasty. The post office on Queens Chapel or Baltimore Ave is worth the short drive to avoid this unpleasant and unhelpful clerk.
Dec 9th, 2023