Modera Framingham

DO NOT GIVE THIS APARTMENT COMPLEX 500$ DEPOSIT IF YOU THINK WILL MIGHT NEED A REFUND!! Ive never had to deal with this type of situation, it was 500 dollars for an apartment reservation and we didnt have the lease yet because they didnt send to us! Its really sad because we really need this money and we just lost 500$ and they never made clear they would keep this money! They didnt say while we were applying this money wouldnt be refunded. They always want to call you instead of emailing you to tell the deposit refund policy, something isnt right here. Even if you dont sign the lease if they approved the application they will not refund you! Modera we need our money back! Please dont this to us!
Apr 25th, 2023

Can Modera Framingham get their act together and improve on their customer Service? Looks like they would only respond quicker and stay on top when you want to rent an apartment with them. The reason for my frustration is that it took my husband and I almost a week to get in touch with someone who can help with the cancellation of a lease. And this was after a ton of phone calls, emails and everytime the response from the call center was to leave a phone number with them and they would request a call back or call at a later time in the hope of reaching someone at the Framingham office. MIND BLOWN! And finally the one we get in touch with someone who can help with the cancellation says that (SURPRISE!) it has already been cancelled since we had already emailed them. How were we supposed to find that out? All they could have done was REPLY to the email saying it's cancelled. Good luck!
Apr 7th, 2023

they should improve their customer service and get back at least one out of 20 voicemails/emails/calls.
Apr 5th, 2023

Mar 31st, 2023

Great resident experience, loving the amenities and convenience of everything. As someone who works from home, the multiple offices and meeting room are the best to separate work and personal life. Also the gym is another awesome plus, especially with the secluded yoga room to fully enjoy the mindfulness practice with distractions.
Mar 29th, 2023