Massachusetts Department of Transitional Assistance

Impossible to get in touch with anyone
Mar 3rd, 2024

Never answer the phone
Feb 4th, 2024

Did my application over the phone, called around 11AM and waited an hour to no response then gave up. Called at 8:55AM and I was speaking to someone with 5 minutes they took all my information and asked if I had paystubs I could submit and they would review them then over the phone, incredibly helpful. Went in to pickup a card around 2PM the next day, the employees were polite and I got my card without a problem. Government tasks always take a lot of time and can be stressful, by far the easiest experience I've had with a government agency.
Dec 29th, 2023

Everyone Ive ever spoken to on the phone has always been helpful, polite and very caring. Ive never had a bad moment on the phone with anyone, but its just so hard to reach someone. It takes a long time before I can get a hold of anyone especially when I really really need help. The DTA app needs to be updated as well. Theres not much you can do there. I cant click and the see documents Ive sent in and it doesnt specify what document is incomplete or missing so I have to guess. I think with speaking on the phone maybe a chat box would be convenient for some people. All in all DTA will help it just takes a while.
Jul 20th, 2023

May 25th, 2023