New England Spas

Purchased my Sundance in 2021 from a different dealer but after multiple issues with them I got Sundance to transfer my warranty and service coverage to New England spas. Unlike the other company, I receive prompt responses and they came out within 5 days of requesting service. The tech Dave that came out was very personable, super knowledgeable, and helpful. I explained to him I had service down back in mid 2022 and the issue then was the same as now, a temperature sensor. Dave was upfront with me that Sundance did have a ru n of bad sensors but the issue was fixed. He explained the problem sensors had a green wire and the new sensors that addressed the issue was now red. I was very satisfied with the service and appreciated the candidness. Would recommend this company
Mar 20th, 2023

Nov 23rd, 2022

NE Spa people are always so knowledgeable, friendly and helpful!
Nov 8th, 2022

Nicholas was super helpful, very knowledgeable and patient in answering all of our questions. If only all customer service could be so good! Thank you Nicholas!
Nov 8th, 2022

My wife and I bought a Sundance Hot Tub from Nespas and from day 1 it was tripping the breaker almost daily. I had Service tech Dave Groulx from Nespas come out and he figured out it was the way it was wired in the breaker panel. It was not the hot tub at all. Dave was excellent, professional, and kept me in the loop. We are now back to enjoying our hot tub!! Thanks Dave!
Nov 2nd, 2022