Hertz Car Rental - Worcester Regional Airport
-
375 Airport Dr
Worcester, MA 01602 - 508-792-0537
Hours
Chamber Rating
-
Michelle Shea
Made a last minute reservation a for a car bc my power steering quit. I got there after hours and desk was closed. With the help of a kind airport employee (who had no doubt been busting her butt all day in the snow storm)was able to get in touch with an employee through the hotline. I am grateful and impressed that despite falling snow and icy roads, he was willing to come back!!! Not often these days that you come across strangers willing to go out of there way to help someone else
Jan 29th, 2024 -
Judith mikutaitis
Beware!! Worst customer service I have ever experienced.
Nov 3rd, 2023 -
Carly Apholt
Oct 4th, 2023 -
Derek Miller
Worst customer service experience ever. Hertz is terrible overall but this location especially. Guy at the desk is incompetent and rude. Did not know how to process the booking, making me wait for an hour until it was finally figured out by me calling customer service. Told me to leave instead of trying to help. Went outside and ignored customers. The saddest thing is he kept talking about how he'd working on his podcast, like if this you at your main job I'd hate to see you working on your side project.
Aug 27th, 2023 -
Kelvin Quaye
Worst hertz rental location I have ever dealt with. Booked a car on the hertz app got to the location and I was told my reset could not be found in their system. I should the rep my reservation on the app but but he kept on insisting it was not in their system. Ended up canceling my app reservation and paying more for direct booking at the counter what makes the matters worse is that the rep booked me on Thrifty instead of hertz so I was unable to gain my rewards. Reps are rude and lack customer service skills.
Apr 21st, 2023
Payment Methods
- AMEX
- Discover
- MasterCard
- Visa
Questions & Answers
Q What is the phone number for Hertz Car Rental - Worcester Regional Airport?
A The phone number for Hertz Car Rental - Worcester Regional Airport is: 508-792-0537.
Q Where is Hertz Car Rental - Worcester Regional Airport located?
A Hertz Car Rental - Worcester Regional Airport is located at 375 Airport Dr, Worcester, MA 01602
Q What is the internet address for Hertz Car Rental - Worcester Regional Airport?
A The website (URL) for Hertz Car Rental - Worcester Regional Airport is: https://www.hertz.com/us/en/location/unitedstates/massachusetts/worcester/orht01?utm_campaign=gmb-Hertz-Car-Rental---Worcester-Regional-Airport-&utm_medium=gmb-websitelink&utm_source=Google
Q What days are Hertz Car Rental - Worcester Regional Airport open?
A Hertz Car Rental - Worcester Regional Airport is open:
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 9:00 AM - 6:00 PM
Q How is Hertz Car Rental - Worcester Regional Airport rated?
A Hertz Car Rental - Worcester Regional Airport has a 2.1 Star Rating from 20 reviewers.
Hours
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Ratings and Reviews
Hertz Car Rental - Worcester Regional Airport
Overall Rating
Overall Rating
( 20 Reviews )Michelle Shea on Google
Made a last minute reservation a for a car bc my power steering quit. I got there after hours and desk was closed. With the help of a kind airport employee (who had no doubt been busting her butt all day in the snow storm)was able to get in touch with an employee through the hotline. I am grateful and impressed that despite falling snow and icy roads, he was willing to come back!!! Not often these days that you come across strangers willing to go out of there way to help someone else
Judith mikutaitis on Google
Beware!! Worst customer service I have ever experienced.
Carly Apholt on Google
Derek Miller on Google
Worst customer service experience ever. Hertz is terrible overall but this location especially. Guy at the desk is incompetent and rude. Did not know how to process the booking, making me wait for an hour until it was finally figured out by me calling customer service. Told me to leave instead of trying to help. Went outside and ignored customers. The saddest thing is he kept talking about how he'd working on his podcast, like if this you at your main job I'd hate to see you working on your side project.
Kelvin Quaye on Google
Worst hertz rental location I have ever dealt with. Booked a car on the hertz app got to the location and I was told my reset could not be found in their system. I should the rep my reservation on the app but but he kept on insisting it was not in their system. Ended up canceling my app reservation and paying more for direct booking at the counter what makes the matters worse is that the rep booked me on Thrifty instead of hertz so I was unable to gain my rewards. Reps are rude and lack customer service skills.
Overall Rating
Overall Rating
( 20 Reviews )Write a Review
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