Russell Hardware Company

Very good customer service! Our service rep was very knowledgeable and provided excellent service.
Apr 1st, 2024

I usually find what I need if not they know where to send me
Nov 27th, 2023

I ordered really nice wood cabinet pulls from Russel Hardware. I matched my cabinet color to the sample pieces in the show room. When I picked up the cabinet pulls, I noticed the new pulls were serval shades darker then the sample pieces in the show room. The employee said the pieces may vary in shade. All of the pieces I got were the same dark tone with no lighter variation. When explaining my problem, Russel Hardware wasn't willing to offer me much help. I even went to the show room and gave proof. I love the style but the color does not reflect what was in the show room.
Nov 11th, 2023

I've had great experience with Russell Hardware. They have an excellent hardware selection and the staff is always very helpful. Recently, I walked in with a faulty door latch and Bill set me up on the spot with interim parts and got the latch working so I had a functional door lock while I wait for the lifetime warranty Baldwin parts to arrive. I'll definitely continue to use them as my go to hardware source. Thank you Bill & Russel Hardware!
Jul 13th, 2023

Do not purchase from here! The manager Bill gave the worst customer service Ive ever received. I purchased a custom front door handle and it came in wrong, and he text me in all caps saying FINAL SALE. When I called to explain what was incorrect, he started yelling at me disrespectfully and hung up on me. I dropped off the handle, left it on the counter and still waiting for an $1,100 refund that I will probably never receive.
Jun 26th, 2023