The Pointe at Canton Apartments and Townhomes

I never got my security deposit back when I moved out even though I was told I'd get it back. After many complaints and waiting 2.5 years I still haven't received it.
Jul 15th, 2023

Dec 12th, 2022

Its not the best but its not the worse. This is me and my husbands second apartment together and I can say it is definitely better than our last place. Parking is terrible because people with leave down the walk way but park in spot in front of your home. Their not enough storage space and the neighbors under us have been knocking on our door about any little noise. Its pros and cons to living above somebody and under somebody. Weve complained about them but its never been solve. Canton is a very nice area to be in, I dont have problems with maintenance they come in a timely matter and replace or fix everything requested. If I had to I would renew my lease but because I have children I wouldnt be on the second floor.
Nov 24th, 2022

I moved into Pointe at Canton in May 2021 and I lived in this apartment for 2years. Here is my Pros and Cons from my experience based on: * Live in 2 bed / 2 bath apartment home (Approx. 1,000 sqf.) * 1st floor * Non-upgraded apartment room Over all, I like living here so far and I think the Pointe at Canton is a nice apartment to live, but I only put 3 star at this time base on my experience at the Pointe at Canton. Pros: * Friendly and professional leasing office staff. Good communication and very supportive. * Great location. Close to grocery stores, restaurants, and easy to access to Freeway I-275 (Ford Rd and also Michigan Ave.) * Very good and quiet neighborhood and safe community. * Almost good floor layout. * Apartment facility (club house, pools, and fitness center) and buildings are well maintained. Cons: * Seriously NOT enough storage space and kitchen cabinet. * Many of neighbor not following a trash rule. Many trash bins and sometime trashes are on the driveaway all the time that makes our community looks bad and also smells bad too. * Parking are little challenging. If you get a car garage, you will be nothing worry about it. If not, it will be challenging to find a good parking spot. * Non-emergency maintenance request process is super slow. (I am told due to short hand, so, you will have to be very patient.) I am hoping this situation will be solved soon. * Rusty surface fridge. - I get the non-upgrade apartment room, so I am not expecting to receive a brand new stuff, but I am unhappy about only this. I complained this when I moved-in and they touch-painted the where rusty area. Beside the rust condition, the fridge works well, so I have to use it, but this is not over $1,300/month apartment condition. I lived many apartment in the different states, but I never had rusty surface fridge until now. I assume this is the rare case and I hope nothing similar condition at the other non-upgraded apartment rooms. I also want to put a note that a cell phone signal is super weak inside my apartment room as well as outside of the apartment building. I have Verizon, so not sure about AT&T, T-Mobile, and other carrier has same issue or not. I know this is nothing property management can control, but I just wanted to share this condition.
Sep 1st, 2023

The Pointe at Canton is the absolute best apartment I've ever lived in. The office team professionalism and response time is exceptional. The apartments are beautiful inside and out. The BEST part of the Pointe at Canton is their Maintenance team. They are true professionals. Randy and Lorenzo have been such a joy since the day i moved in i have received exceptional care and service. Afterhours and during hours the response time that Randy and Lorezo provide to the residents is truly remarkable. I have dealt with poorly managed property management teams in my past. To find a home like The Pointe at Canton is truly a blessing i feel very lucky to have found a home here. My puppy name is Lucky and we both feel very Lucky to live in a community that feels safe.
May 11th, 2023