Fifth Third Bank & ATM

I had some issues to resolve from my mother recently passing away. I contacted Micha a couple times for help. She got back to me very quickly with my questions and gave me clear instructions of what I could & couldn't do next. It was nice to have someone be their, to guide me through. Thank You Micha
Nov 13th, 2023

Telegraph and maple suck they are not open
Jun 26th, 2023

The teller HEATHER was very friendly and professional. She did an amazing job holding everything down it looked like they were short staffed but she managed to stay positive and keep a pleasant attitude.
Oct 25th, 2021

I had a great experience inside this bank. The teller and manager were both very friendly and easy to work with. Everything was explained to me perfectly and my time spent in the bank was very quick and efficient.
Aug 3rd, 2021

The customer service by the LADIES (including Heather and the African-American woman - dont know her name) who works at this Fifth Third location, has to be the absolute worst Ive seen or experienced across several banks I do business with. And as an expert in hospitality and customer service, Ive had my fair share of bad experiences but theses ladies are certainly amongst the worst; if not thee worst. Their attitudes and unprofessionalism are unmatched. Its like they go out of their way to be rude. I happen to frequent this location out of convenience, multiple times a week (depositing large amounts of cash, AR checks, and simply getting change) as it is across the street from 1 of the 3 hotels I manage and EVERY TIME I am met by one of these ladies and their attitude. I DO NOT recommend this location. In fact, I am working with my business partners to have our accounts closed and moved else where. Which is so unfortunate as our company has banked with Fifth Third for years. I would suggest some additional customer service training for these ladies ASAP as they would benefit from even the basic customer service training 101!
Mar 18th, 2024