Tile By Design

knitnrun MN _{on Google}

Jan 17th, 2023

Helpful sales staff and great customer service by Jill.

liz Thelemann-Zuniga _{on Google}

Sep 12th, 2022

I have had a great experience with this company so far and Michelle has been very helpful and fun to work with. She Returned my call right away and spent a lot of time with me. I really appreciate it.! Ive been to a larger competitor nearby and was not treated very well. So I would highly recommend Tile by Design in Plymouth.

Cindy Gafford _{on Google}

Feb 12th, 2022

This is the tile shop for honest, helpful design advice. I have been shopping here for all my projects since 2011 and I have yet to walk into this shop and not be met with friendly and professional customer service. They give functional suggestions such as...you might want to consider 2"2" tiles for you curbless shower floor to avoid slipping, even though you chose a tile with surface texture as shampoos make tiles more slippery. The tiles they carry are quality. Its a smaller shop, so I took one star off as their selection is a bit less than some other places in that area. But I highly recommend stopping in, especially if you need design advice.

Sergio Aleman _{on Google}

Feb 26th, 2024

Terrible Customer Service Experience
I recently had the unfortunate experience of reaching out to Tile by Design regarding the possibility of implementing our mosaics at their store. My interaction with Victoria, who I assume works there, was shockingly unprofessional and disrespectful.
Upon calling the showroom and expressing my interest in discussing business opportunities, I was met with an appalling response from Victoria. Instead of directing me to the appropriate person or even offering to take a message, she bluntly stated, "no one bye," and abruptly hung up the phone.
Not only was her response dismissive and rude, but it also demonstrated a complete lack of courtesy and basic customer service skills. As someone representing the showroom, Victoria's behavior reflects poorly on the entire establishment.
It's deeply disappointing to encounter such unprofessionalism, especially when reaching out in a professional capacity. I expected a minimum level of courtesy and respect, which were clearly absent in this interaction.
In conclusion, based on my experience with Victoria, I cannot recommend Tile by Designs to anyone seeking professionalism or decent customer service. It's evident that there are significant issues within the organization that need to be addressed promptly.