Verizon

Went into the store and there were 3 people working with only one other customer in the store who was being helped. I had to enter the queue and wait. The other 2 people watched the 3rd person work. Dont know if he was in training or what but still seemed ridiculous. After waiting for 15 minutes and loafing around the story, they couldnt even help with my phone issues and instead tried to get me to get more expensive insurance so I could then put in a claim for a new phone. (In case you didnt know, they get a kickback when they convince you to sign up for the $17 insurance plan. Then they reviewed my plan and all the lines on it and tried to get me to upgrade other lines. Worst customer service ever.
Mar 28th, 2024

Luck of Customer service , bad attitude and disrespect members of the staff
Mar 26th, 2024

Took them over 4hrs to get the phone packaged then made up fake policys the managers a crackhead! And he was high off some
Feb 22nd, 2024

We purchased phones here, and subsequently added Disney and HBO Max. Shortly after, we tried to access Disney and were unsuccessful. Back to the store we go where manager Dee expertly navigated that set-up and got it all sorted. Fast forward a couple weeks and we're unable to access HBO Max. Back a second time to Verizon where we catch up with Dee again. Once again Dee troubleshoots, resolves the issue and we leave with HBO Max access! Awesome service Dee!
Jan 18th, 2024

Jan 10th, 2024