Enterprise Rent-A-Car

I had an insurance claim for damages to my car and the Florissant shop worked it out to get my enterprise rental at this location. What a kind group of amazing people working there. They picked me up and took care of what I needed to know. They all need raises - do you hear that corporate Enterprise?
Apr 1st, 2024

employees are ALWAYS AMAZING !!!!!
Jan 18th, 2024

Didn't answer the phone
Jan 13th, 2024

My spouse and I have been waiting since Saturday to receive our vehicle or replacement. Our rental was towed illegally by an unprofessional third party. (Which is not enterprise or the branch manager fault) I have filed a legal complaint as of today against Asset towing. However, I do not feel like enterprise as a whole is doing what need to be done to recover that vehicle. A tow company should not be allowed to hold enterprise car and theres nothing done about it. We pay insurance on our personal vehicles and was involved in an accident which caused us to get a rental through our insurance. Missing work and children missing school is forcing us to take legal action. I am currently investigating who is at fault of the release of the rental at the moment. I love doing business with enterprise but something has to give with either company and not the consumer.
Feb 3rd, 2024

I had a bad experience at this location the communication with the staff is horrible! I notice they dont aim please their customers even when they completely drop the ball! Its oh well so thats what its gone be at this time! Go to another location not our problem etc. The drive to satisfy the customers is just not there and as a rental car salesmen you would think they would want to keep the little customers they do have coming back. I prefer Avis or budget I have never experienced being unwelcome in a rental car place in my entire lifetime! If it wasnt from an insurance claim I wouldve glad went to budget. But lets just say this if you already under pressure dont expect satisfaction from this location or a car they dnt even know how to respond to simple questions! Or warn you they dont have cars available for days! They agree to your rental contact without telling you they dnt have any cars available! They dont even give you a courtesy call but send you a text & email saying your rental is ready for pickup which is false information! Questioning them about their job or why they didnt call to tell you they couldnt give you a car is considered being rude in their eyes! Asking questions where they drop the ball on doesnt mean you being rude instead of them taking ownership they like to play victim at this location its better to just skip pass the headache! The assistant Mgr stood there and allow an associate under her to disrespect her customer instead of correcting him and their mistake she allow that unpleasant behavior and agree with his actions! Anytime you have an manger allowing staff to do as they please with no respect then you know thats not the business to go to! As a manger your job is to de-escalate an situation and aim to please your customers not follow your associate under you with the unpleasant disrespect behavior to continue! Not allow your customers to feel at fault because your location didnt handle business like they shouldve. I could honestly say St. Peters location was wayyyyy more professional kind and welcoming then this location! They even had cars available! Skip this location and go to them!
Jan 24th, 2024