Payless Car Rental

Do not use this company. Pay the extra $20 for another company it will save you in the long run. I was told by an employee I was required to have insurance. After reviewing the contract when I got home I saw I could decline. I called, left voicemails, put in tickets, and emailed stating my situation and to take off the insurance. I was being reasonable stating I should have read it closer while I was there and will pay the first day. However, on my vacation, I am trying to reach put to someone to remove this and nothing. When I return the car, I am told thats not the verbiage they use. When in fact, I specifically asked if I was required to add insurance because I know my car insurance covers rentals and was told yes. His lie cost me $125. They refused to own up to and fix their mistake. Use another company.
Aug 5th, 2022

I was charged $350 extra for a "loss damage waiver" on a car booked through Defense Travel. This is extremely unusual and something I would never look for. Usually I am verbally asked if I want to add coverage and will always decline. The government self-insures vehicles and has contracts with these companies for fixed rates. Even in the many times I have rented a car with Avis/Payless, I have never had this happen because it simply is not necessary. Customer service stonewalled me, and the manager (Loren Davidson) sent back an invoice with the charge in tiny fine print saying that I initialed it, so he won't remove the charge. They tacked this on after two days of massive winter weather that caused my flights to be delayed for 12 hours, and knowing it was a government rental. I can only assume that the Avis employee figured I wouldn't scrutinize the invoice. She was correct, I guess. Absolutely the most deceitful experience I have had with a rental car company and I will never book through Avis again after dealing with this.
Feb 28th, 2022

Complete rip off and fraudulent company We paid through travelocity and then billed again for 680. Through payless . Tried to call three different times and got three different numbers to take care of it which nobody has been able to help me so now I'm just going to call my bank and do a charge back this is a total fraud company
Sep 21st, 2021

Yikes, I would highly recommend to steer clear of this place. Wish I would've researched their reviews prior to completing a priceline deal.
Sep 5th, 2021

The service that I received from both the Springfield, Missouri Payless car rental office and the corporate office is so poor I do not see how they stay in business. A one star rating is more than they deserve . On April 1, 2021 I rented a car through the Payless web site. When I arrived at the Springfield, MO counter they ask for my credit card for which they could charge any incidentals. Without asking me they charged me for the car a second time. They only told me this when they handed me the rental papers. They said my payments from the corporate office had not come thru to their system and I would have to contact the corporate office to get my money refunded. Thats when they told me they were a franchise and it was my responsibility, not theirs to contact corporate. Another counter lady heard the conversation and called corporate and she was assured they would refund my money when I returned the car. This did not happen. In the weeks to come In the process of trying to get my money refunded the Springfield office told me I must get resolution from the corporate office and the corporate office said I had to contact the Springfield office. After many calls I reached the Springfield office manager, he refused to do anything to help, told me it was my problem. When I asked to speak to his supervisor he said that was the local owner and their policy was that no one could contact the owner and all issues had to go to him. When I told him I wanted to complain about him, he said I could send the issues to him and he would review but would not send to his supervisor. After many phone calls to the corporate office I was told they would put in a claim for me.. I asked to talk to a supervisor and I was told they did not have one and refused to give me any phone numbers. I asked for a phone number to the claims department and that was also refused. Every time I called I got a different person and a different story. On June 9th I finally got my refund. Is this the quality of service you would expect from a national corporation or the type of service that you would rate as acceptable??
Aug 31st, 2021