Educational Community Credit Union

Friendly neighborhood banking. Go out of their way to help.
Mar 4th, 2024

I am very distressed about my finances and decided to relinquish my car with title back to this credit union and set aside ample time for Jeff, the credit officer to take care of my automatic withdrawal to be stopped. My bank account had the "scheduled" withdrawal yesterday just as if I never turned over the keys. I have been paying on this car for years and made no headway to pay it off. So not only do I not possess my vehicle, I'm out a large car payment.
Jan 12th, 2024

The staff is always very friendly and personable, so if youre looking for a positive in person experience, they provide that. The actual banking experience is less desirable. The online banking UI/UX is amateur and often not available. My debit card sometimes doesnt work with different POS systems.They put a new online banking interface into production on a Friday before the holiday weekend and there was no migration from the previous system. I was also unable to access my information from their ATM and the staff was obviously unavailable. When I went in their next day back in the office, the teller couldnt help me bc she forgot (her) own password to get into the system. The tech guy was off and the one person helping people was backed up taking calls and trying to help people in person. So yeah, friendly, but not really the best or most reliable banking option. After years at ECCU, Im sorry to say their customer service has waned and nothing else has improved. Ive returned to larger, more reputable banks.
Dec 12th, 2023

Oct 16th, 2023

Sep 4th, 2023