Taco Bell

20240405 -- just got home from getting food, found that my order was missing the main item for my wife. Called in to try to ask them to take care of me on my next visit (something that they use to do) only to have the person that answered the phone put me on "hold" to talk with someone Else that later identified themselves as a manager. While I could hear them talking he told this person that I was being pissy and didn't want to drive the 20 minutes through the thunder hail storm to get my missing food. He then proceeded to explain that I wanted to receive something for my trouble and the fact that I'm missing a burrito that is $6.50, he followed that up by starting "we don't do that do we". The manager responded that they didn't, to which the guy that answered told her she was going to tell me. After a pause she got in the phone and I immediately told her that I heard their conversation. 100% HORRIBLE customer service was immediately followed by me getting told they were going to do nothing unless I drove back into town. Ultimately she hung up on me after I thanked her for her wonderful customer service in a VERY sarcastic voice. I remember a day when Taco Bell stood by their service and food... "You'll enjoy it or it's on us" Missing the days of caring about these types of things. 201609 - Continue to have long wait times, but it is 8:30 am and they are out of sausage. Seem to think it's our fault and pushed back when we asked for steak in its place. Customer service is still #1...00!!! The nearest substitute is 90 miles away 201602 - While the food is always on par for Taco Bell, they always seem to be moving in slow motion. Takes forever to get food! Used the mobile app and was told we had to check in at the register to get them making it.
Apr 4th, 2024

The workers are nice, but Jesus Christ open the store and the lobby. The store advertised open til midnight or later and they aren't even open in the middle of the day. They aren't open past 9 pm and they never have the lobby open so the drive thru wait time is almost an hour. Get new management and fix it.
Apr 4th, 2024

Good food, but they don't always include condiments at the window.
Mar 28th, 2024

Absolutely disgraceful management. Waited nearly 20 minutes for my order all while listening to the manager screaming her head off at the employees. Mac is incredibly unprofessional and I do not see how Taco Bell could allow such behavior in the management team.
Mar 25th, 2024

Everything was good haven't had Taco Bell ia long timei won't do drive through
Mar 23rd, 2024