Verizon

Hi my name is Linda Johnson and I go to the Verizon Victor on a 168th and Dodge street in Omaha Nebraska And I would like to say out of all the verizons that I've ever gone to I've ever gone to they are the most knowledged helpful wonderful employees that you have take the time to help you figure out how to work a phone and Bre Is the best manager that I've ever seen there I give them from 1 to 5. I give them a 10 that's how wonderful they are and the other Verizon stores they won't help you they just sell you a phone and send you on your way these guys not them they help you they're definitely customer service all the way thank you for hiring them please give them kudos cause they deserve it
Mar 22nd, 2024

Sales rep had no knowledge of Verizons products or services. He had to phone a friend for details. On top of that, he charged a $39.99 set up and go fee, when he set up nothing. I called Verizon (611) after leaving the store and got the money credited to my account. STEER CLEAR OF THIS LOCATION!!
Jan 14th, 2024

Im writing this as I have been sitting here for 45 minutes waiting to return two phones for a discount as part of a promotional deal I already accepted. One customer was ahead of me. One employee working. This should have been a one minute interaction. They care zero about your time. Go literally anywhere else. I wish I would have. I also was charged 40 dollars a phone for them to set it up when switching phones but was never told of the charge. I would have done this myself and saved the 80 bucks on two phones had I known. I wish I could give them zero stars.
Jan 13th, 2024

Had an appointment I called and scheduled yesterday for today at 2pm. Was told to get here 15 minutes early and have now been waiting 30 minutes. Stores unlocked but no one is here. I now see a sign on the door that they are closed due to being short staffed however this was never told me when I called me yesterday to schedule the appointment. Just feel like my time has been wasted and all I wanted to do was get a new phone with Verizon. Wish I was informed this location isn't accepting appointments before I drove all the way here. Disappointed in how this played out
Jan 13th, 2024

Wesley answered all my questions and explained all details of my new phone, was very pleasant
Dec 7th, 2023