At New England Custom Remodeling (NECR), our team is committed to providing exceptional quality Bathroom Remodeling and Kitchen Renovations services.New England homeowners know they can count on NECR to deliver their dreams on schedule, on budget down to the last eye-catching detail.The NECR team of professionals is knowledgeable, skilled and focused on providing you with an experience you'll be thrilled with.Our design team and detail-oriented project managers will work with you to come up with the look-n-feel you have been dreaming of and will produce color 3D imagery to bring your ideas to life.To learn more about our products and services and to request a free in-home consultation, please call our office at (603) 833-2354.
Q What is the phone number for New England Custom Remodeling?
A The phone number for New England Custom Remodeling is: 603-389-2125.
Q Where is New England Custom Remodeling located?
A New England Custom Remodeling is located at 2310 Columbia Cir, Merrimack, NH 03054
Q What is the internet address for New England Custom Remodeling?
A The website (URL) for New England Custom Remodeling is: https://www.newenglandcustomremodeling.com/
Q How big is New England Custom Remodeling?
A New England Custom Remodeling employs approximately 1 people.
Q What days are New England Custom Remodeling open?
A New England Custom Remodeling is open: Sunday: Closed Monday: 8:00 AM - 6:30 PM Tuesday: 8:00 AM - 6:30 PM Wednesday: 8:00 AM - 6:30 PM Thursday: 8:00 AM - 6:30 PM Friday: 8:00 AM - 6:30 PM Saturday: 9:00 AM - 2:00 PM
Q How is New England Custom Remodeling rated?
A New England Custom Remodeling has a 4.4 Star Rating from 14 reviewers.
I can highly recommend Kris Whitehead and New England Custom Remodeling! Kris personally spent hours investigating the issues, informing us of the options, doing his own research an alternative materials we suggested. His contractors had to work through some bad weather and personal issues, but it was handled super professionally! I am not easy to trust contractors, but I would trust Kris with any construction job in the future! He also seems just like an all-around smart, intelligent guy, who is in this work as a passion of his. Thank you!
Business Response on GoogleJun 15th, 2023
Michael, it was our honor to help you!Especially after you’d had bad experiences in the past.Several challenges gave our team the ability to rise to the occasion, and I’m grateful we all worked together to give you what we promised we would.Thank YOU for being such a great client.Please don’t hesitate to reach out again if we can help in any way.
Lynn Brien on Google
Sadly my experience with NECR was very unprofessional. The two workers came unprepared on the first day. I provided trash bags and rags. They used my only functional sink to clean their tools but did not clean up the mess afterwards and used up my paper towels. They sanded sheet rock but did not close the doors so my whole house is covered in sheet rock dust. They left all their supplies an equipment in the hallway making it difficult to get to my bedroom. I addressed my concerns with Kris Whitehead and he apologized and spoke to the workers. This job was supposed to be a three day job and because the guys were also going to other jobs, my job was further delayed. When I came home on day four, I was shocked to see I still had no toilet or sink in the main bath. The tile floor was missing grout and the baseboard was not removed leaving gaps exposed. They painted without finishing sanding. In the master bath they did the same and did not put my light back up over sink or properly install my faucet or vanity. I feel the crew he sent to my job were not finish carpenters resulting in a poor outcome. I sent the pictures to Kris Whitehead expressing being dissatisfied and his response, "are you looking for resolution or are you asking us to stop work? Either is fine." After paying half up front and seeing the work that was done, I chose to fire NECR. Everything he said in his video did not apply on my job. Photos demonstrate the workmanship.
Business Response on GoogleDec 23rd, 2023
Lynn, I appreciate you taking time to share. I communicated with you every day, even after business hours to address your concerns. This last day, the day you "fired" us, was the day you chose to text at 9pm after speaking to our team directly and he telling you his plan to come the following day and repair each of these things in the pictures you provided.You texted demeaning comments about our worker, on a text thread he could read, even though he spoke to you directly about fixing the issues. It was the 3rd day in a row of you speaking harshly, and I was okay with it until you were derogatory to one of our team members.We also took your job on with 1 weeks notice because you were so upset about price gouging and other contractors not willing to return your calls. We changed HOW we do work to try and accommodate you, adding more time and cost. We started on a Saturday and even worked on Sunday to be a benefit to you.I agree, the team made a few mistakes, including the using your sink, towels, and not cleaning their dust. Like I said, there is no excuse for that, and we addressed it immediately.Sadly, for everyone involved, your project is 90% complete and only 50% paid for, but you yelling by texting well after business hours and speaking rudely to one of our workers forced me to take a stand.I do not allow anyone to treat anyone in such a manner, and that's why I simply asked if you wanted to solve this or fire us. Your language seemed to suggest the later, and your following text confirmed just that.We are certainly not perfect, and still we've been doing this for 25 years. It's because we OWN our mistakes and do everything we can to please our clients.I am truly sorry this is your experience and we would love to finish your work and change your mind about how your FINAL product looks.
Babs on Google
I am very pleased with my two new bathrooms and walk-in closet. Project was done on time and within budget. Service: Bathroom remodeling
Business Response on GoogleJun 28th, 2023
Thank you Barbara! You are such an awesome person and it was our pleasure to help you move into your new home with completely remodeled bathrooms!!
Scott Benedict on Google
I had damage appear in my living room ceiling due to a leak from our master bath shower. I contacted NECR to see if they could fix. They came out, ripped a 1'x 4' hole in my ceiling and supposedly repaired the leak. I was charged $200 and the next day it continued to leak. We already had plans to redo the master bath so I asked them to quote on the job. After several visits deciding what we wanted the quote comes back at $27K. A week later I'm contacted that the estimator that came has been fired and they will need to send a new estimator. Because of what I have been through and the fact I still have an active leak in my ceiling they will get someone out that Monday. This person calls me on Monday and says sorry but he was double booked so we reschedule to Wednesday. Wednesday comes and goes, no show. I have to call them and he says sorry he forgot because he didn't write it down...what? He comes that Friday and I find out he's a roofer who's been estimating remodeling jobs for NECR for 1 month...great. His quote comes back at $40K, no changes made from previous estimator. What kind of scam is this. Not sure who wrote the previous reviews, guessing the owners, because clearly NECR has some seriously incompetent employees. And I still have a leak and hole in my ceiling. You would think at minimum they would reimburse my $200...nope.
Business Response on GoogleMay 15th, 2021
Hi Scott,Thank you for taking time to share your experience.I have been in business for close to 24 years and I can assure you we do NOT run a scam.The person who came to originally give you an estimate was NOT an employee of NECR, he was a subcontractor who we trusted at the time to speak to clients and handle overflow when we are at the busiest time of the year.Like you, we began to receive feedback that he wasn't treating people with integrity and we immediately parted ways with him.Upon investigation, we did send an employee to see you and found that you'd paid the subcontractor directly to fix a leak in the ceiling and that he'd given you a price to work on your bathroom that was 1/2 the cost of what you were asking to be done.My employee came back to the office and told me the situation and I empowered him to help you in any way feasible, because we had refereed the original person to you. We would have been more than happy to work within your budget, we just could not offer you everything you wanted for the price someone else had quoted you because we are a REAL company with REAL overhead, A REAL warranty, and (obviously since you can air your feelings online about us and not him) REAL marketing.I can understand your frustration, heck, even anger...yet it's hard for me to understand how NECR is responsible for work you paid someone else to do. We have learned as a company from this experience that even though we try to do the right thing for the community by referring, it is not worth this kind of potential backfire and being held emotionally and financially responsible for someone else's lack of integrity.We are not in the business of scamming anyone, nor leaving people with such a feeling of being taken advantage of, and I am sorry you have had such a horrible experience.You are more than welcome to reach out to me, Kris, the owner directly, and I will help in any way I can. My direct line is 603-831-6166, I look forward to your call.
Carl Eckersley on Google
Kris, Diogo, Daniel and team did an absolute fantastic job remodeling my bathrooms. The work was well organized, completed largely on time, and their craftsmanship is great. Everyone communicated and meet their commitments throughout the process. Highly recommended. Service: Remodeling
Business Response on GoogleJan 19th, 2021
Carl, we sure do appreciate YOU! It was an honor to help you and your wife work on both your bathrooms. I appreciate you trusting us, your review, and being the kind of person we absolutely love working for.Thank you for allowing us to serve you!
