Chase Bank

Ana helped us change our premium checking account to total checking account. There were some issues switching it over at the branch level. She never gave up and called customer care for us. She promised to call us back in a couple of hours which she did. The account was changed today not next week thanks to Ana's great customer service.
Jan 31st, 2024

We have been to this branch today as it was on our way. Amanda found us waiting at the line and offered help for what we need. Depositing money, closing one of the accounts and ordering checks. All were done in less than 10 mins with Amandas smiling face and professionalism. We are very satisfied.
Dec 12th, 2023

Dan was the most unhelpful rodent. Could use some personality coaching
Jul 2nd, 2023

If I could give negative stars, I would. I came into the branch on 12/5/2023 to open a new business account. I thought everything was done correctly until I got home and noticed the account was linked to my husband's Chase acct; my husband should have NO access to the biz acct. I had to call to get this fixed because this branch was not answering their phones. On Dec 12th my debit card finally arrives...with the wrong name. I call customer support to get that fixed & was told I would have a new card in 3-5 business days. On 12/28 I realized I still do not have a debit card & call to see why I haven't received the card from my interaction on the 12th. I was told that I would have to go to the branch to have this rectified because the account is less than 30 days old ... even though this was NO fault of my own. After spending over an hour on the phone, I decided to close the account. I can't imagine keeping an account that will have a steady amount of funds coming in with Chase. 3 strikes and they disappointed each time. The absolute WORST service I have ever received from a bank.
Jan 6th, 2024

Daniel Snyder and Carl Williams from Chase Bank provided exceptional service when I opened my new account. I cannot express enough gratitude for their patience and expertise. As someone who is not very tech-savvy, Daniel went above and beyond to guide me through the entire account opening process. He took the time to explain every step and made sure I understood everything. His patience and willingness to help made me feel comfortable and confident in my decision to choose Chase Bank. But the exceptional service didn't stop there. Carl Williams took the time to teach me how to set up my virtual card, and I must say, it was a fun experience. He used his own phone to demonstrate how to use the virtual card, and I was instantly hooked. Carl's enthusiasm and passion for his job were evident as he showed off the features of the virtual card. Thanks to him, I am now considering using the virtual card instead of a physical one. Comparing my experience with other banks, I can confidently say that Daniel and Carl's knowledge and dedication set them apart. The employees at my previous bank lacked patience and didn't possess the same level of expertise as Daniel and Carl. I am grateful to have found such exceptional individuals at Chase Bank. I highly recommend Daniel Snyder and Carl Williams to anyone looking for outstanding customer service and a pleasant banking experience. They truly go above and beyond to ensure their customers are satisfied. Thank you, Daniel and Carl, for making my account opening process a memorable one!
Dec 22nd, 2023