Motion Chevrolet

Cris and Kevin were great . They were both helpful , knowledgeable and thorough. Great experience would definitely buy another car with them.
Apr 2nd, 2024

Mar 29th, 2024

Ive been to this service department before with my last suburban and always have a pleasant experience.
Mar 16th, 2024

This dealership should change the name from service department to excuse and upsell department. '21 suburban serviced there since new, not sure if they act the way they do because I bought it elsewhere..... but I wasn't paying you 10k covid markup. So I brought it in a couple months ago with a myriad of concerns including squeaks, rattles, shifting concerns etc. I waited 2 weeks to get an appointmentand it was explained it was going to take an entire day for a tech to address the list. End of day one I called for a status and was advised it was needed another day. End of day two I called for a status and was advised it was needed another day. Beginning of day 3 I called to see how much work was left to complete and to my surprise the oil was changed and tires rotated, all of my other concerns were "tech unable to replicate concern". So I retrieved my car out of complete frustration (refusing to leave it another day, and upon backing out of where it was parked I immediately heard two of the noises as well as the binding up in the front right. The tailgate rattle was blamed on a cent by the handle that was the size of a golf ball and told to take it to a body shop. Fast forward to this appointment. I expressed all of the same concerns, even after having the tailgate repaired. Requested a tech ride along at drop off since they couldn't replicate the concerns and was assured we could do that. So I go to drop it off and the service rep came out with me and I rocked the car side to side to simulate body flex. Rep days will that's not normal to do to your car. Correct it is not, however it flexes the body and replicates my concern without a ride. So the rep heads inside and says a tech will take it for a test drive, and I said great. Much to my surprise he followed up saying yeah the last thing we will do is put a tech in the car with a customer. So lies, lies, lies again!!!! I will say they are quick to recommend an injector cleaning, air filter replacements, etc but they obviously don't want to fix problems under warranty. If I could have left zero stars I would have! Matt and Dan were the service advisors names.
Apr 8th, 2024

I scheduled my oil change through the Motion Chevy app on my phone as instructed to do. I got SEVERAL text confirmations that my appointment was confirmed, it was also confirmed in my app. When I arrived at the dealership for the appointment, they service desk said they had no record of an appointment for me. I showed him the 4 text messages I received from Motion Chevy confirming my appointment but he had no idea about it. He was GREAT and still was able to get my vehicle in for it's first oil change and I am very thankful. BUT, why would you have a service offered, to be able to schedule service appointments through the app, get MULTIPLE confirmations about the appointment, if it doesn't alert the service department and get it on their schedule. I'm not faulting the service department, and again, I am thankful that he was still able to get my car serviced, but the dealership really needs to look into this.
Mar 18th, 2024