Hours

Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 1:00 PM
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 3:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 6:00 PM

Chamber Rating

Verified Member
3.1 - (12 reviews)
6
0
0
1
5
Read Our 12 Reviews

Chamber Rating

Verified Member
3.1 - (12 reviews)
6
0
0
1
5
  • Jeff Lawson

    Dom and Shelby are wonderful. They both do a fantastic job!
    Nov 18th, 2023

  • Emily

    My husband and I are first time home owners and Dom was absolutely wonderful to work with. He spent over an hour with us answering our questions, explaining our different options, and was extremely knowledgeable about the pre-approval process. He went out of his way to ease our concerns, provided us with detailed notes/explanations, and was incredibly kind and professional. A+ customer service!
    Aug 16th, 2023

  • John Fuschino

    We dealt with Shelby LeMay at the Trustco on upper Union Street. My wife and I were hesitant as we approached Shelby only because our interactions with personnel at this Trustco has been frustrating, needless to say she was amazing. She was patient, answered every one of our questions and was super patient. She updated all our accounts and explained all entries we found questionable. It should be noted these questions were due to a passing in our family. She was outstanding!! pleased with our experience.
    Apr 5th, 2023

  • Amanda Boodhan

    Always giving wrong information the worst bank ever they are so slow with transcations being cleared from accounts And the customers have to.pay for it
    Jan 6th, 2023

  • Susannah Risley

    I've been banking here for decades. My experiences have always been positive. Nice staff, too.
    May 29th, 2021

Read Our 12 Reviews

About
Trustco Bank

Trustco Bank has been the low-cost provider of high-quality products and services since opening for business in 1902. 100 years later, the company began a large expansion, opening over 80 new branches in Central Florida, Massachusetts, downstate New York, New Jersey, and Vermont. Today, Trustco Bank has 144 branch locations, 53 of which are in the state of Florida. The bank believes in old school, personal service, and welcomes each customer by name as they enter the branch; offering a wide variety of great deposit and loan products. If you are unable to come into a physical location, the bank offers a wide variety of ways you can access your account including our website and mobile app. Trustco Bank is 5-star rated by BauerFinancial. Member FDIC, Equal Housing Lender.

Contact Info

Products

  • First Mortgages
  • Home Town Checking
  • Savings Accounts
  • Mortgages
  • Home Equity Loans

Services

  • Financial Planning
  • Mortgage Financing
  • Investment Services
  • Estate Planning

Specialities

  • Home Mortgage Loans
  • Checking Accounts
  • Savings Accounts

Questions & Answers

Q What is the phone number for Trustco Bank?

A The phone number for Trustco Bank is: (518) 374-4056.


Q Where is Trustco Bank located?

A Trustco Bank is located at 1620 Union Street, Schenectady, New York 12309


Q What is the internet address for Trustco Bank?

A The website (URL) for Trustco Bank is: https://www.trustcobank.com/


Q How big is Trustco Bank?

A Trustco Bank employs approximately 20+ people.


Q What days are Trustco Bank open?

A Trustco Bank is open:
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 3:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 6:00 PM


Q How is Trustco Bank rated?

A Trustco Bank has a 3.1 Star Rating from 12 reviewers.

Hours

Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 1:00 PM
Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 3:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 6:00 PM

Ratings and Reviews
Trustco Bank

Overall Rating

Overall Rating
( 12 Reviews )
6
0
0
1
5
Write a Review

Jeff Lawson on Google

image Dom and Shelby are wonderful. They both do a fantastic job!

Business Response on Google Nov 12th, 2023
Jeff Lawson, thank you for taking the time to leave a review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Upper Union Street Branch is providing just that! -MD

Emily on Google

image My husband and I are first time home owners and Dom was absolutely wonderful to work with. He spent over an hour with us answering our questions, explaining our different options, and was extremely knowledgeable about the pre-approval process. He went out of his way to ease our concerns, provided us with detailed notes/explanations, and was incredibly kind and professional. A+ customer service!

Business Response on Google Aug 23rd, 2023
Emily, thank you for taking the time to leave a review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Upper Union Branch is providing just that! -MD

John Fuschino on Google

image We dealt with Shelby LeMay at the Trustco on upper Union Street. My wife and I were hesitant as we approached Shelby only because our interactions with personnel at this Trustco has been frustrating, needless to say she was amazing. She was patient, answered every one of our questions and was super patient. She updated all our accounts and explained all entries we found questionable. It should be noted these questions were due to a passing in our family. She was outstanding!!
pleased with our experience.

Business Response on Google Apr 16th, 2022
John Fuschino, thank you for taking the time to leave a review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Upper Union Street Branch is providing just that! -MD

Amanda Boodhan on Google

image Always giving wrong information the worst bank ever they are so slow with transcations being cleared from accounts And the customers have to.pay for it

Business Response on Google Aug 1st, 2022
Amanda Boodhan, we are sorry to hear about your experience. We take all customer concerns seriously and will look into this for you. Please contact our customer service department at 800-670-4110 with any additional details. -MD

Susannah Risley on Google

image I've been banking here for decades. My experiences have always been positive. Nice staff, too.

Business Response on Google Jun 2nd, 2021
Susannah, thank you for taking the time to share your review. Delivering excellent customer service is one of our top priorities and we are pleased to hear that the Upper Union Street branch is providing just that! -CB

Load More Reviews

Overall Rating

Overall Rating
( 12 Reviews )
6
0
0
1
5

Write a Review

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