Schenectady, NY Bank

Help a certified check for over a week

as long as you don't mind you banking info can end up on the dark web, I was notified with in hours from my other bank my personal information was comprised

Kristen Dufek changed my mind about banks. She was very helpful! Recommend this bank over many nearby banks!

I cant say enough nice things about the manager and staff of this branch. Theyre incredibly helpful whenever I need them. 5 stars isnt enough!

We had such a nice experience with Steve Lalloo who was our personal banker. He helped us open our bank accounts and answer a lot of questions, extremely professional and ... more

The teller Persash can't count. Was depositing money in my daughter's account she counted the first time said $140 I shook my head no, she counted again $104 she said you ... more

$3 atm fee

I love this branch. Everyone there is so helpful. They always help me get through any and all stressful situations with care and professionalism

I'm normally not one for negative reviews but the tellers could be a little friendlier at this location...

Their app fails so often. I am moving away from their incompetence asap.

Worst bank ever had some minor over draft fees with them that they reported as bank fraud which is making it so not one bank will give me a account that's a very unprofes ... more

Savings and CD rates are abysmal. My interaction with Customer Service when opening accounts or getting help with products were far from satisfactory.

The key bank on altamonte in Schenectady the staff there a great. There always a smile On there face. Alway willing to help and they Give me the time I need when coming t ... more

Worst experience...waited 15 min. at the drive thru, tellers wouldn't even acknowledge me, finally an employee came to the dive thru window apologizing, never got a recei ... more

Very nice teller well organized

Dom and Shelby are wonderful. They both do a fantastic job!

Tellers seem pleasant enough, but there are NEVER enough of them. Especially on a Saturday. Once in a great while there will be 3 tellers, but MOST of the time there ar ... more

Very slow. not good service, would not advise banking with them

What kind of operation are you running here? Why would you not cash YOUR OWN check for less than $1000 that you probably see all of the time? It must be my ethnicity and ... more

The customer service here is wonderful. Every person I have ever worked with are so warm. You never feel rushed or as just a transaction. I set up my business account 3 y ... more

The ladies at Altamont ave (across from price chopper) are very nice and sweet. They know their stuff

That new location look nice, make it easier for people to chase they dont have to travel outside Schenectady to make it way easier and chase is that greatest bank in Amer ... more

Worst bank ever. They approve card transactions on an HSA checking account with insufficient funds just to charge overdraft fees. Its a medical account that gets deposits ... more

In the past decade, I have set up accounts and worked with different banks from UK, Europe and US, I have to say that the Capital Bank is so far the BEST BEST BANK I ever ... more

This Pioneer bank on State Street has the nicest people who work there. So friendly and kind folks. Great customer service and support

They were ok but had a lot of fees. Now they have been closed for over a month. I took that picture on July 16th of the sign on the door saying they were reopening June 1 ... more

Very Happy with the personal service.Best bank that I've been part of.

My boyfriend is a 1st National Bank customer. But from sitting in the car with him at the the drive thru. The tellers are very nice and do great care of their customer ... more

Horribly slow service, even when there are only a couple of people in line. Need to have an express lane for just single transactions.

It took me over a year to get the lein release when I paid my auto loan off. Also, they will not cash any check issued from a Saratoga national account, which is insane. ... more

Helpful managers and tellers always!

Easy fast drive up ATM.

I love this particular bank off Balltown Rd. The people who work there are amazing, friendly, helpful, and making them smile makes my day. Fast service, clean, everything ... more

They sell your info. The calls will never end. On top of that they cannot understand a complicated situation. They denied my loan and then I got two more loans easily

Some staff are pleasant. Sunny at the Niskayuna or maybe Glenville branch now, is excellent. Very helpful manager. The banks owner or owners need to to take the leap int ... more

Love this bank I will never change they are great for spotting a scam thanks so much

The wait times are long and to add on to that, they have reduced their banking hours and now open one hour later. Typical banking hours are 9 to 5, but this BOFAs lobby h ... more

I've been banking with NBT for 20 years, and this is the only branch that's ever refused to refund overdraft fees.

Always helpful and friendly

I had my fund transferred more than one week ago to Trustco. The money already in my checking account and they said they cannot issue a cashier check for me! They don't k ... more

State farm is terrible. Dropped me over 3 accidents and one of them someone hit me and because I used my no fault? Good riddance. Been with them for years and when you n ... more