Broadview Federal Credit Union

Not all of my issues were a direct link to this branch. But once I did get brought back to a person to fix my issue. She had an attitude, was short and not helpful. Telling me Id have to continue to wait for someone else. Okay maybe should couldnt have helped me but she could have been more compassionate or just less rude. Update: Linda was ultimately able to help me. Thank you
Dec 12th, 2023

Great bank, highly recommend
Jul 11th, 2023

Call center states drive through closes at 6pm. The other day there were about 10 staff members walking around and talking. At the window they stated the drive through closes at 5pm and refused to check on my credit card sent there. I received a call to pick it up. Its been difficult due to working the same hours the bank is open. I called call center again who requested me to write an email to the bank and emailed me the address. She stated my card was never sent there and sent to my PO Box address as other customers have had done. I received the PIN number at the PO Box. The staff at Nisky are rude, long lines. Stayed I cannot order a new card in the branch. The person in the call center stated that was incorrect. All the 5star good reviews should be analyzed and compared to all the 1 star customers who would even give a zero. I have not seen anything inbetween. Does the staff at this branch discriminate against anyone that does not look like they have money? If they have a beat up older car etc? Its something the CEOs are looking at the reviews should be cracking down on how their branches treat ANY customer. If the websites State they close and open certain hours for loby and drive through- the employees and the branch manager do not have the right to close early anyway. Especially when the call center states the branch didnt answer the phone when they called. I stated to her there open and were about 10 employees walking around talking. Union Street, the manager and the stocky employee were nice, however I still received odd looks instead of being helped except from the nice Manager when I was at that location as well. The Manager at the Downtown Schenectady stated the bank does not help first time home buyers anymore. The call Center and the nice Manager at Union Street stated on the contrary stating what is offered for mortgage help. I feel if a person is poor like me make 50,000 or less- is discriminated against with zero help for financial goals unless persuing matters to the call center or just happen to run into a good moral manager. It needs to stop if Broadview wants to have a bank in Schenectady. Dont cater to only one group of people better than the other. Broadview employees and managers help all.
Nov 20th, 2023

Jun 14th, 2023

Love it
Jan 6th, 2023