Northern Credit Union - Watertown, NY - Factory Branch

Terrible bank, all automated, won't help you with any sort of human issue. Go to a different bank!
Jul 14th, 2023

I will never do anything with this bank again. They did my loan for my house and told me that they could underwrite VA Loans. It turns out they can't. I was locked in with a decent interest rate with Northern, and as a result of them lying about being able to write VA Loans, I had to go to a different bank and lock in a new and higher interest rate. (interest rates were going up at the time this occurred).
Jun 22nd, 2023

Always great!
Apr 24th, 2023

I have been using their services for several years now, and it is the best bank I have ever been a customer of. The customer service is prompt, friendly, efficient and polite. I would rate 10 stars if that was an option!
Apr 21st, 2023

I'm not even working with this bank hut I received a overnight package in the mail and wanted to call to report it since it said urgent and just wanted them to be aware asap...what kind of banking company doesn't have a 24/7 emergency help line. What?! Most frustrating banking business I have ever experienced. I'm sorry but that would be a deal breaker for me. I feel bad for the guy who's banking with them.
Mar 9th, 2023