Massage Envy - Burlington - NC

Ericka is amazing, I cant recommend her enough! She really listens to your needs and wants, and gives the best scalp massage youll ever have.
Mar 1st, 2024

For a business with such a strict cancellation policy , they cancel on you frequently.
Feb 7th, 2024

The message was awesome. My attendant was great
Dec 30th, 2023

My massages were great by Dominic but the customer service needs some help. Meaning this location needs to actually answer the phone. I had to make a 20 min drive-up there because I kept being put on hold until I hung up. I would call back and the same thing would happen. When I go in person, they are not rude, but could use more front desk staff for sure.
Nov 22nd, 2023

I moved almost a year ago and this new place Im going to is way different from my original place in PA. This place has canceled 3-4 times. The last time I was parked in front of the business. They charge you $$$ if you cancel but theres nothing if they cancel on you. After making a scene they offered me an enhancement (which I dont use). My following appointment, they texted me with my appointment and the technician what I thought was a typo, it wasnt with the person I set the appointment with. I didnt want that person because Im tired of getting a one hand massage because its so cold in the building. I find it amazing how different offices treat their clients. Its almost like highway robbery @ this place. Try to cancel your membership is impossible. The wife has had it with this place and tried to cancel her membership and was told that all they can do is put a hold on it. If you want to look forward to a massage and constantly getting canceled and having disappointment, this place is for you!
Jan 14th, 2024