First Citizens Bank

Im a business owner and Ive been to this bank numerous time to cash checks from clients. Every single time I have come to this bank to cash a check I have been presented with problems and they wont cash my clients first citizens checks. They call and verify the check and still wont cash the checks. I go to any other first citizens Bank, and never have these problems. Very very bad service here at this bank advise you go to any other bank then this one. I tried to talk with the manager and she is just as bad.
Mar 18th, 2024

I'm a business owner and this Hillsborough location has the worse service. I had to wait 30+ minutes to do a simple deposit because the teller was incompetent and couldn't spell the business name or look up the account number. I'm thinking of taking my money to another bank. Teller Phil or will acted nonchalant and didn't even apologize or act empathetic. I've never had such poor customer service at a bank.
Jul 22nd, 2023

Dec 15th, 2022

Aug 10th, 2022

I'd like to express my extreme frustration first with this bank as a whole, but one must also highlight those at this particular branch who overpromised and delivered...nothing. Christi and others here wasted my time on two separate occasions as I was repeatedly referred by FC phone support to solve an issue moving my IRA and resolving a bogus delinquent account. After hours spent visiting this branch and corresponding via email, Christi's original guarantee to settle my dispute "easily" on account of my 15+ year history as a customer ended with her basically ignoring my follow up emails. I also struggled to move my IRA for months and was told by a branch representative directly I'd been given false guidance and they'd wasted my time with appts and visits here. This whole company is broken and maybe to a degree that is why it's representatives get nothing done, lie, and push you from rep to rep until you pull your hair out...but responsibility should rest with each party involved and this branch made matters harder for me than easier. STILL have been unable to resolve my delinquent account issue or even be provided one shred of data detailing why this bank says I owe what I owe weeks later. Pathetic.
Jan 22nd, 2023