Find us in the west of Wilson, 10 minutes from both Barton College and Historic Downtown Wilson. We’re three miles from The North Carolina Baseball Museum and less than four miles from Whirligig Park. Raleigh is a 45-minute drive away. Enjoy our fitness center and onsite EV charging. Hot breakfast, parking, and WiFi are on us.
Q What is the phone number for Tru by Hilton Wilson?
A The phone number for Tru by Hilton Wilson is: (252) 296-8007.
Q Where is Tru by Hilton Wilson located?
A Tru by Hilton Wilson is located at 3319 Heritage Drive W., Wilson, North Carolina 27896
Q What is the internet address for Tru by Hilton Wilson?
A The website (URL) for Tru by Hilton Wilson is: https://www.hilton.com/en/hotels/rwiheru-tru-wilson/?SEO_id=YEXTN-AMER-RU-RWIHERU&y_source=1_NTI2MzM4MDAtNTQ1LWxvY2F0aW9uLndlYnNpdGU%3D
Q What days are Tru by Hilton Wilson open?
A Tru by Hilton Wilson is open: Saturday: 24 Hours Sunday: 24 Hours Monday: 24 Hours Tuesday: 24 Hours Wednesday: 24 Hours Thursday: 24 Hours Friday: 24 Hours
Q How is Tru by Hilton Wilson rated?
A Tru by Hilton Wilson has a 4.3 Star Rating from 26 reviewers.
The run is clean, the hotel is modern. And it's not right off the highway, so I feel safer than in the motels that are closer to I-95.
Walking distance to Target and Harris Teeter.
harold brown on Google
When I called the Hilton Honors 1-800 number on 2/18/24, I gave the representative the date we needed to stay overnight for a wedding, and asked for a Hampton Inn and Suites in Wilson, NC. I was told by the representative that there were NO HAMPTON INN AND SUITES locations in the city I wanted to book, but said there was a Tru by Hilton in that area. I then booked that room for 4/6/24. I also tried to book a Hampton Inn and Suites for 4/12/24 in Burlington, NC and was told that the date was already booked. I then asked if we stayed 2 nights would there be a room available and was told that would be available. After we booked that stay for 2 nights, on 4/11/24 and 4/12/24 I found out the rate had DOUBLED from 5 months prior when we last stayed there. Fast forward to 3 weeks ago, we received an invite for a wedding rehearsal party and called the Hilton Honors 1-800 number again. When I tried to add 1 night to our stay, we were being charged $50 per night more than my original booking for 4/6/24. I said forget it, and to book 2 separate stays. One night at the original rate for 4/6/24 and a separate reservation now at the higher rate. When we checked in on 4/5/24, the front staff said they would check in BOTH nights of the stay, even though they were 2 separate reservations as described above, so that we would stay in the same room BOTH nights of our stay. Lo and behold, an hour later, I got an email asking me to check in the second day of our stay despite my understanding this had already been done. I was undressed and ready for bed at this point, and decided to do that in the AM. The room was at least 1/3 smaller than we expected, as compared to the Hampton Inn and suites room sizes we were accustomed to and had requested. Moreover, as we pulled into the town of Wilson, NC we saw a Hampton Inn and Suites as we drive toward the Tru by Hilton. We had NO CLOSET in the room as well. We could not hang all the clothes bags we brought on the few wall hangers we were provided and our suitcases did not have enough places to lay them all out(2 suitcases and 2 carry bags). Additionally, the spaces we were provided for bags were so narrow, that you COULD NOT open the suitcases even partially without the bags falling to the floor. No rooms were available with a tub to soak in and requested at the time of our original booking, anywhere in the hotel. We found out the hard way the next evening that the rooms are ONLY CLEANED every other day, for the guests convenience(they mean for the hotels convenience more like it), so we ran out of towels. When I had to get redressed before bed to get more towels, the front desk staff gave me a hard time and said I could only have ONE set of towels. For $181-$220 per night at this hotel do yourself a favor and STAY AWAY FROM TRU BY HILTON. Stay at Hampton Inn and suites instead !!!
Business Response on GoogleApr 8th, 2024
Hi Harold, thank you for taking the time to share the details of your experience with us. Our goal is to provide our guests with the best service, accommodations, and value for their travel dollar. We're so sorry to hear about these issues you encountered. Your concerns have been shared with our management team as we continuously strive for improvement. Could you please reach out to us at https://help.hilton.com/s/contactsupport or (252) 296-8007 so we can follow up with you? We value your loyalty as a Hilton Honors member, and we hope to have another chance to welcome you back for a more seamless and satisfactory experience in the future.
Jim Aponte on Google
Tru Hotel in Wilson, North Carolina, exceeded all expectations during my recent stay. From the moment I stepped into the lobby, I was greeted with warmth and professionalism. Alicia, the front desk person on duty, deserves special recognition for her exceptional service. She went above and beyond to ensure my check-in process was smooth and efficient, making me feel welcomed and valued as a guest. Throughout my stay, Alicia consistently provided top-notch assistance with a friendly demeanor, setting a high standard for customer service. The hotel itself was immaculate, with modern amenities and comfortable accommodations. The complimentary breakfast offered a variety of delicious options to start the day right. Overall, my experience at Tru Hotel was nothing short of excellent, thanks in large part to Alicia's outstanding hospitality. I highly recommend this establishment to anyone visiting Wilson.
Frank Landolfi on Google
I had a reservation for this hotel and was looking forward to it. Unfortunately when I left my house to drive there from NJ at 4am I had car trouble and realized I would have to cancel my reservation. I immediately called the hotel to let them know that I wouldnt be able to make it and asked if there was anything I could do (I was aware that their cancelation policy had expired 4 hours prior but was hoping for some understanding of my situation) The woman I spoke to was extremely nice and told me that she would cancel my reservation for me but my card had already been pre authorized and she didnt have the authority to reverse the charge. She told me to call back on Monday (2 days later) and ask for Minnie the manager. I called Monday (today) and spoke to someone who was not Minnie, she would not put Minnie on the phone and would not give me a time I could speak to her. She insisted she could help me she then proceeded to tell me that they wouldnt do anything because my reservation was never canceled. I was considered a no show and was fully charged at 2:30 pm (10 hours after I had called and explained my circumstance and was assured my reservation was canceled and I would be issued a refund) So now they are refusing to refund me the $160 and also refusing to allow me to speak to a manager. I have never had a problem with Hilton brand hotels before and frequent them when I travel but I will no longer be using the Hilton franchise.
