Dwyer Insurance Agency

If I could give zero stars I would. I called this company for new insurance rates for my auto policy. A lady by the name of Patty answered and she informed me everyone was busy but I'd get a call back when someone was available...I never received a call back. If you don't want/need the business just inform the person on the phone rather giving that person a sense of false hope. Glad I took my business elsewhere.
Apr 10th, 2024

Title: Exceptional Service: A Review of the Insurance Agency I am delighted to share my recent experience with the insurance agency, which exceeded all my expectations. From the moment I walked in, their team demonstrated a level of professionalism and efficiency that truly stood out. I was in need of assistance with getting my bill paid and catching up on insurance matters, and the staff went above and beyond to help me promptly and effectively. They listened attentively to my concerns and provided clear explanations every step of the way, ensuring that I felt fully supported throughout the process. What impressed me the most was their remarkable speed and efficiency. Despite my initial apprehension about the complexity of my situation, they swiftly navigated through the paperwork and procedures, making the entire experience hassle-free and convenient. In addition to their speed, the staff's helpfulness and willingness to assist were truly commendable. They patiently addressed all my inquiries, offering valuable insights and guidance to ensure that I made informed decisions regarding my insurance coverage. Overall, my interaction with the insurance agency was nothing short of exceptional. Their dedication to customer service and their commitment to resolving my issues in a timely manner left a lasting impression. I wholeheartedly recommend their services to anyone in need of insurance assistance.
Mar 15th, 2024

This is a really bad insurance company customer service wise. I was with them for 4 years. At sign up they were really helpful and easy to get started with. Recently they decided to raise my insurance rates up to $194 a month which for me being 47 with a perfect record was mind boggling! When I told them that was way too much they started being extremely rude to me. When I would call them they were very rude on the phone and quick to rush me off the phone. So I decided to show up in person. That way they couldn't just rush me off the phone. I told them I wanted to cancel my insurance and they were quick to pull up a form so I could do that. Then when I had a few questions for them they kicked me out of the office. They only wanted money out of me but didn't want to provide any type of customer service. They are extremely unprofessional and I definitely would not recommend them to anyone! Mr dwyer himself told me that within a few weeks of me canceling my insurance with him I'd receive a cancelation letter and a unused insurance refund from corporate auto owners insurance office. Noether one of these things happened. I actually got more money taken out of my checking account and no letter. I called auto owners corporate office to see why. They said i was paying in the rear so they had to charge me 1 more time for the short period of the last month up to the time I canceled, which they did. That I'd receive no refund, because I was paying in the rear. They also told me that when a customer cancels thier policy they don't get a cancelation letter. They only get it when auto owners insurance cancels it on the customer. Crazy how this office doesn't even know anything about the insurance they're selling! What a horrible agent this is! Smh
Jan 24th, 2024

Brady's new office.
Jan 4th, 2024

Dec 26th, 2023