Tiny Tom's Chimney Sweep and Repair - Toledo

(Translated by Google) Way tooooo $$$$$ (Original) Way toooo $$$$$
Apr 3rd, 2023

Great quick service.
Mar 12th, 2023

This company is a complete rip off. It's been 4 months to install a fireplace did half the work and charged twice the price. Second opinion claimed it was installed wrong. They decided to take the doors from the fireplace and leave the stove. They were supposed to return to remove the rest and didn't. Month later no response or correspondence from them. To point of demanding a refund a month later still waiting for it. It was an insurance claim as well. This has been a 4 month ordeal. I would say this is the most unprofessional business I have ever experienced or had to deal with. They took an insurance check did a bad job never completed it and never returned answered emails phone calls or any texts. Would not suggest anyone does any form of business with this company. Service: Fireplace installations
Apr 3rd, 2023

First time their tech John came by and cleaned our chimney, repaired our fireplace gas lines, the masonry on the top of the chimney and added a rain cap. For that job he was professional and prompt. He discovered some other things that needed fixing and the cause of a persistent leak. We gave him the job and now regret ever giving him extra work. He canceled and no-showed numerous times. One time he told me he was on his way, about 15 minutes out, and he never came. Never worked with someone who would literally just not show up and not call or text. A couple jobs that would have probably taken him 2-3 days tops took him a month and a half because he ghosted us. He finally finished the work but new leaks showed up in our dining room ceiling. We had to call a plumber to drill holes to find the cause which turned out being from the job John supposedly "fixed". I called him to tell him the issue he said he would come through and fix it because he is an "honorable guy". He never showed up. I reached out to Tiny Tom who was unresponsive. It wasn't until I threatened Tiny Tom with legal action did John finally back. He fixed his original work but during the job he was complaining and even yelled at my mother. He also promised to come back and patch up the holes that were created to find the leak. That was 3 months ago. I never heard back from him. I have never experienced such a lack of professionalism, respect and common courtesy. Terrible. Would never recommend. Services: Chimney inspections, Chimney flue cleaning, Smoke chamber cleaning, Rain cap installation, Chimney cleaning
Apr 3rd, 2023

This is a horrible company, and if I could give zero stars, I would. We had them come out to inspect the chimney. I was told at that point that it needed cleaned, walls sealed, and a damper installed. We scheduled a time for them to come back out and a deposit needed to be made at the 2nd visit for the damper to be ordered since it was going to be a custom order. A follow up for install was scheduled (which would have been the 3rd trip). They never showed for the install and never called. Check was cashed at that point in time. It took me 3 times to get ahold of someone to have them come back out to minimally put the second reseal on, at which point I was told by the owner that they didn't order the damper and were instead going to stuff insulation into the fireplace chimney that we would need to remove each time when we would go light a fire. The owner rescheduled the no show (4th scheduled appointment). Day of the reschedule came and the individual attempted to call an hour before stating he would not be coming due to the weather. However, the services I was told needed to be done were inside the home. I spoke with the owner, Tom, and he hung up on me multiple times as I told him it was inappropriate to interrupt me while I was talking. "I don't let my wife talk to me that way but you just go ahead and say what you need to say". (Again, cashed a check for what I was told would be a deposit and then was revised to services that were rendered). I was also told by the owner the individual would need to get on the roof which is why he attempted to cancel. I stated this was never mentioned in any of the previous correspondences both during several previous phone calls and times coming out. The individual who came out was over 35 minutes late. When the gentleman finally arrived after being late, he didnt bring all the materials initially stated were needed to complete the indoor services. Yet another time has been scheduled for him to come out AGAIN (5th appointment) to inspect whatever he has to at the top of the chimney and to install the insulation inside the home. He actually showed to the 5th appointment and brought the Head Tech with him. This gentleman told me he would not be installing the insulation because he disagreed with the owner and would recommend the damper. 5 appointments spanning over almost 3 months. At this point, I will never use this company again. I would highly recommend anyone to use a different company. Services: Stove & fireplace cleaning, Chimney inspections, Chimney cleaning
Feb 21st, 2023