Pep Boys

Nicky Montgomery _{on Google}

Apr 5th, 2024

Great experience.

Adam Barnett _{on Google}

Apr 5th, 2024

Amazing experience with these folks. I took my car in to reattach my splash guard. Most places (understandably) would not do this without the proper fasteners, which had completely disappeared. But I had to have replacements, or what could they do, right?
Well, I bought what I thought were the replacement parts and left the car with them. While I was gone, they learned the parts were the wrong ones and they took the extra step to buy the correct ones at the supply store next to them. I guarantee you, no one else would have taken the time to do that.
So, I show up to get my car, and they wouldn't let me pay them a dime, not for the work or for the replacement parts. "We got you taken care of, that's all that matters" is what I was told. I was gobsmacked.
Granted, it was a quick thing for them to do, but to just get me situated and send me on my way? Well, that's a level of customer service I didn't think still existed, especially from a big company like that. They have made me a supporter for life.

Jaclyn Sanders _{on Google}

Apr 4th, 2024

I was in Tulsa for a corporate meeting and my alternator died. I was alone, unsure what to do and the team at this location was amazing! Super helpful- answered all of my questions and quick to fix the problem and get me home. Not the normal customer service I have received in other auto shops. Hopefully I wont need to be back but I appreciate what they did to help so quickly!

T Marie _{on Google}

Mar 27th, 2024

I took my car to Pep Boys on 03/15/2024 to have my front strut replaced on my 2014 Chevy Impala. They advised me they could have the part in 30 and min but it took and hour for the part to arrive. I specifically told them that I need a quick strut instead they installed a strut and it without the assembly piece to it. I left with my car making the exact same noise as it was when I bought it to them. I contacted them regarding the issue and was advised to bring my vehicle back in only to be told the master mechanic was not availabl7. I took it to a different location only to find out they didn't tighten the stutt correctly. This did not fix the issue due to them not installing the quick strut as they should have. Secondly this company charged me almost 3X the cost of the part. ( Deceptive Pricing). They get the parts from Autozone at a lower cost ( I have their account price as well as the price of the original part) and the cost that they sold the part to me for. I am filing not only a corporate complaint but also with the BBB. They are going to refund me my money. I promise that.