Home2 Suites by Hilton Bend

Just stayed four nights and couldn't have been more comfortable. The room and common areas were super clean. Room was convenient with full size fridge, dishwasher, and plenty of plates, cups, and flatware. Lots of little details like dish soap, etc. Can't forget to mention the staff --- friendly and helpful. Rooms: Common areas were cleaned and well maintained. Nearby activities: Shopping, dining. Safety: Felt very safe. Walkability: In the middle of restaurants and retail. Totally walkable.
Apr 7th, 2024

Apr 5th, 2024

UPDATE: I appreciate the manager, Todd, reaching out to respond to my initial review. Full transparency, I haven't seen anything relating to the refund offered in said reply. ORIGINAL REVIEW: I'm not sure if this is truly a review just for the hotel or of that of society in general. Our first impressions of Home2 Bend was that it was nice and easily earned it's 3 Star rating. As we were vacationing, we enjoyed the salt water pool (note: no hot tub), even if it was pretty basic. We found the rooms to be large, clean, and comfortable. The beds were comfortable as well. And then it happened: a seeming small heard of elephants began running back and forth across their large room above us. Judging by the cadence of the incessant pitter-patter it was likely actually a small child. The migration began at about 8:00 and by 10:30 we called the front desk to complain. This part I can sort of understand. Kids can be kids. What I don't get, and didn't read when planning our stay, is that Home2 is "pet friendly," which may as well read "more pet friendly than human friendly." In addition to the marathon-running small child, our neighbors also had what sounded like a horse of a dog and it barked it's encouragement of the running child continuously. And, as it turns out, calling the front office and asking them to tell a dog to be quiet didn't work. If the primary purpose of a hotel is to support restful sleep, Home2 failed us miserably as we were awakened countless times during the night. Then, on the way to breakfast the next morning, we passed a massive pitbull in the narrow hallway. It was leashed, and it's owner did pull it back away from our hunger-driven three year old as we passed and made our way to the continental breakfast area, but if I had known we'd be risking sleep and possibly dog attack encounters I would have chosen elsewhere. To society: leave your dog at home. Get a pet sitter. Use a boarding service. No, we do not love your dog as much as you think we do. To Home2: your pet policy ensures we won't be returning, even though your staff was amazing. Shout out to Matt in the breakfast area.
Apr 3rd, 2024

Clean, comfy and great customer service
Apr 2nd, 2024

Bed bugs! Reported to manager who denied and said he would get back to us after "investigation " That was over 3 weeks ago. Bites (over 20) verified by physician. Room had spots and stains on flat surfaces like tables, footstool. Top of refrigerator had thick layer of dust. Room needed vacuuming. Look elsewhere. We only stayed there one night and nowhere else.
Mar 29th, 2024