Umbrella Properties

Apr 1st, 2024

Mar 28th, 2024

Reviews dont lie. We are disappointed for a reason. Dont rent from them. They will allow others to steal spare keys from under your cars, slash tires, have the people you live by get in your face. They wont life a lease break fee because they dont have probable cause No matter how good the manager on site makes it seem. Do not rent from them. I am currently battling with Leah about breaking this lease by sending video proof after video proof and getting the police reports for theft from our cars but hey, it was minors who did it so no one can be held responsible?
Mar 25th, 2024

Mar 18th, 2024

Rude, inhuman, unforgiving. I lived at Fountain Villaformerly owned by Princeton Property Managementthat Umbrella bought out. Previous property management was amazing and were very kind people. Umbrella took over, immediately raised the rent, started auditing accounts from before their ownership, and started hanging violations and notices on doors like that was their sole purpose. I did not have a single positive interaction with anyone in the corporate office, nor our site manager, Lesslie. Lessie was horribly rude, very condescending, and unwilling to work with me. As an example, my dishwasher broke and started leaking everywhere during a cycle. I did my best to clean up the water and shift around the dishwasher to try and clean up the water underneath. Lesslie decided that I had disassembled the dishwasher and charged me $150 for repairs because her maintenance tech took an entire day (about 6 hours) where she tried to fix the broken part that she ended up just having to replace. Lesslie then also charged me a $75 late rent fee from before Umbrella owned the property. This was all during Christmastime. When I asked for some grace on repaying the fees due to the holidays, I said to Lesslie, I would hope you would be understanding that this fee will set me back and will make it much harder to get through the holidays, to which she replied, oh will it? in a snarky, condescending, mockery-like tone. To make matters worse, Lesslie, and her boss Kelsey, then tag teamed me and told me, essentially, that if I didnt pay the fees according to their timeline (which I tried to work with them on), I would be evicted after nearly 5 years of tenancy. I had no previous issues until Umbrella took over. All in all, I ended up moving out due to the treatment from the employees at Umbrella, as I no longer felt safe being a tenant. I never knew when the next notice would be posted on my door, or what charges/rent increases I would face. Not to mention that all of the amenities included in my rent were closed nearly the entire time Umbrella had ownership. They would even close the pool for the entire property if they noticed that one person was in violation of the pool rules. Felt a lot like the entire class gets punished for the actions of one. Their management is laughable! This company is absolutely criminal, and their staff are nothing short of heartless and disrespectful. Its one thing to work for an awful company and still be a kind human, its another to work for an awful company and perpetuate the narrative by being an awful person. Do yourself a favor and find a different rental company.
Mar 16th, 2024