Quest Diagnostics

Had a bad time with the young woman that was there before. Went back in & there was a young man ther that was SO much nicer& knew what he was doing. I WAS IN &OUT IN 5MIN! So much nicer when the staff is competent.
Mar 22nd, 2024

Every time my doctor sends labs here, they bill me before they bill my insurance. Then I have my insurance call them and send them my insurance card. Then they say I don't have insurance. Then they call my doctor, and my doctor sends them my insurance. Then they bill me without billing my insurance. What the heck is going on over here? I've done this with them 3 times now. They owe me money because I paid the first bill when they should've billed my insurance. I still don't have a refund and it's been a year and a half.
Mar 17th, 2024

Ive been here a few times and have always had pleasant experiences with the phlebotomists. Make an appointment before you go, as walk ins dont take priority. Docking one star because I often have to pay more than anticipated, but maybe this isnt a preferred lab for my insurance.
Mar 15th, 2024

Rude, no appts ever available, 1 person working with a horrible attitude. Dont use this lab. They dont even deserve 1 star
Mar 6th, 2024

Had an appointment at 1:50 on March 6th. Arrived a few minutes beforehand, a d the door was locked at the place appeared to be closed. Sign on door indicated they should have been open. Went up to Safeway customer service just to see if they knew the hours and why they were closed. My boyfriend and I were in a hurry so I was a little concerned that they were closed, even though I had an appointment.. We waited outside for several minutes, and finally I knocked on the door.. I knocked loudly, so if they were in the back they could hear me.. After a few minutes a woman came and opened the door. She said she would be a minute. I saw a kiosk to sign in, so I did. I provided my insurance cards and verified my information. A few minutes later a woman who looked angry came to take me back. I was a little miffed because she started asking me for the same information I just provided at check in. I didn't say anything about it and just handed her my insurance cards. Then she says "I have the right to refuse anyone for service". I said no problem, and walked out. Here is my advice, don't go get your blood drawn at a grocery store and if that lady hates her job such, she should consider getting a new job. I will never go back.
Mar 7th, 2024