Gutter Guys

Gutter guys were great. Kristy was very knowledgeable and offered different ideas and was very accommodating. Can’t wAit to get new gutters. Thank you!
Aug 11th, 2020

Chris K from Gutter Guys was super helpful and friendly during my estimate. Professional, knowledgeable rep! Will be sure to keep using Gutter Guys for years to come!
Mar 21st, 2020

Great service and very professional!
Nov 15th, 2018

My experience with Gutter Guys was mixed, but ultimately, what I got for what I paid was very disappointing. The consultation with Josh O (as many have pointed out) was great. Very personable and seemingly honest. My gutter issue was easy to spot and Josh agreed quickly with me that it was the culprit and drew up some options/quotes pretty quickly. I was on the books with a deposit hours later. We were given an estimation for the completion of the job (small, relatively) which was 6 weeks out. Understandable, and we were OK with this. That day did come and no sign of a GG crew. There was no call or communication either. We called the day after to enquire about status, at which point we were told we were the last job on that day. The end of day came and went with no work and, again, no communication. We called the following day (seeing that they were closed) and were told we were now bumped to the first job…of the next day. All in all, this wasn’t anything more than slightly inconvenient, but it did make us wonder what would happen if we hadn’t been calling and reminding them… Anyways, let’s get to the crux of the issue. The two man team showed up and were polite and friendly. The job was completed as described and agreed within about 2 hours. The problem, however, is that the gutters were not installed correctly by anyone’s standards. Some of then brand new gutter run was back pitched! You see, gutters are supposed to be angled at a slight pitch downward to the downspout. Gravity has a wonderful influence on shedding water in this setup! When a system is back pitched, it’s angled in the wrong direction and is fighting what a proper system should have an easy time doing. I know this first hand because the system we were replacing was back pitched and wreaked havoc on the interior of our home. I measured this myself with a 3’ level to confirm what I was seeing. I couldn’t accept this and called the office. Someone said I’d receive a call back, but that never happened. I called the following day again, and was told by someone else that it would be within 5 days for someone to stop by and see the issue first hand. Ok, clear communication hasn’t been their strength, but I can deal with this. All of this took a bit more back and forth until someone finally showed up (not the guy nor time I was told, but hey, they were here). He seemed somewhat dubious of my description of the issue at first but finally agreed once he was up there. He made some on the fly attempts to better it — and, credit where it’s due, he did improve on the problem - but it still was not pitched correctly. His final assessment after all of this was that it “should work well…enough” and if not, a bigger rerouting job would be needed (at my expense, no doubt). So, all in all, we spent six-plus weeks, chased several back and forth dialogs and paid a few hundred to get a shiny, new, slightly “improved” yet still non-properly-working gutter installed. I could have understood if the installers, once up at the site, told me “we can’t install properly functioning gutters due to these limitations” and either cancelled the job or explained some other options. But that obviously didn’t happen. If I need another gutter job or was asked to recommend, I’d certainly be looking elsewhere.
Aug 4th, 2021

I Initially reached out to Gutter guys to schedule a estimate for a gutter cleaning but on the same day of my appointment I called the office to change my estimate to a full house gutter quote and the sales receptionist reached right out to the Josh who was my point of contact for the estimate. Josh did most of the work before I arrived with assessing my current situation and was already prepared when i arrived for the appointment. Josh was very knowledgeable on all things gutters and sold me on the Gutter Guys gutter guards. Looking forward to the product being installed. UPDATE: 1 month later Gutter were installed on scheduled date, installers were on-time, explained the process and went to work. I had many questions throughout the process and they answered accordingly. I also got the guards installed, originally decided on herringbone blue guard to match roof, however after a section was installed i hated the color and look. Customer satisfaction is very important to these guys. Worker got on phone and due to prior gutter guards, they said they would order black ones instead and come back. they did come back and realized my prior gutter guards were not removed correctly and reordered larger guards at no charge. Long story short, they reinstalled the black, made everything meet my expectations without additional expense. HIGHLY RECOMMEND this company and product, house and gutters look great and they made sure i was happy.
Oct 20th, 2019